Latest thinking

From the Tandem team

Practical notes on implementation, onboarding, customer work, and the agents reshaping it.

June 23, 2026Christophe Barre

Implementations in B2B SaaS still run on a guy named Kevin and his Notes app

Most B2B SaaS companies still run their most critical customer workflows on smart people holding it all together by hand. Meet Kevin, the median implementer, and why implementation teams deserve a workspace built for them.

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