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PRIVACY

Privacy Policy

Last updated: November 9, 2026

The short version

  • This website has no accounts, no forms, and no analytics or advertising cookies.
  • When you email us, we use your address and message to reply and to run the work you ask for.
  • We do not sell personal information.
  • Some products have their own policy, and that policy applies to them.

1. Who we are

UPTHOS LLC ("Upthos", "we", "us") runs upthos.com. You can reach us at contact@upthos.com.

2. What this policy covers

This policy covers upthos.com (English and Chinese) and your communication with us by email. These products have their own privacy policies, which apply instead:

3. Information we collect

When you visit this website

The site has no sign-in, no forms, and no analytics or advertising cookies. Our hosting provider, Cloudflare, processes technical request data such as IP address, browser type and request time to deliver the site and protect it from abuse. Fonts load from Google Fonts, so Google receives your IP address when your browser requests them.

When you email us

We receive your email address, name if you include it, and whatever you write or attach. If you become a customer, we also keep the contact, billing and project records needed to deliver the service.

When we work on an agent project together

Any business data you share with us for a project is used only for that project and handled under the written agreement for that project.

4. How we use information

  • To reply to you and provide the services you ask for.
  • To send invoices and keep accounting and tax records.
  • To keep the website running and secure.
  • To meet legal obligations.

5. Who we share it with

We do not sell personal information. We share it only with service providers that help us run the business, such as our hosting, email and payment providers (Stripe), and only as far as they need it to provide their service. We may also disclose information when the law requires it.

6. How long we keep it

We keep email correspondence for as long as it is useful for the conversation or the work, and keep billing records for as long as accounting and tax rules require.

7. Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you by writing to contact@upthos.com. We will answer within 30 days. Depending on where you live, you may have further rights under local law, and you can contact your local data protection authority.

8. International processing

We are a US company and our providers operate in several countries, so your information may be processed outside the country where you live.

9. Children

This website is not directed to children under 16, and we do not knowingly collect their personal information.

10. Changes

If we change this policy, we will update the date at the top of this page.

11. Contact

Questions about privacy: contact@upthos.com.