SUPPORT

Support

Last updated: November 9, 2026

Need help with billing, a subscription or a technical issue? Every request is answered by a real person.

For the fastest response, include your account email and, if it applies, the invoice ID or order number.

Product-specific help

• Relay: manage your balance, invoices and API keys at relay.upthos.com.
• K Tempo, Glint and Tuck: see each app's support page: K Tempo, Glint, Tuck.
• Agent projects: write to your project contact, or to contact@upthos.com.

Billing and subscriptions

Charges appear on your statement as UPTHOS and are processed in USD through Stripe. Stripe emails a receipt to the address on file at the time of purchase.

Manage your subscription

Update your payment method, download past invoices, and change or cancel your plan in the account portal at relay.upthos.com. If you can't access the portal, email us and we'll help directly.

Tax documents and procurement

For W-9 / W-8 forms, MSA review or other procurement paperwork, email contact@upthos.com with "Billing" in the subject line.

Refund policy

• Unused prepaid balance is refundable within 30 days of purchase.
• Consumed API usage and completed consulting hours are non-refundable.
• Approved refunds go back to the original payment method within 5 business days.

To request a refund, email contact@upthos.com with "Refund Request" in the subject line and include your invoice ID.

Cancellation policy

• You can cancel any active subscription at any time, in the account portal or by email. There are no early-termination fees.
• Billing stops at the end of the current billing cycle, and you keep full access until the end of the paid period.
• Cancelling does not trigger a refund on its own; see the refund policy above.

Billing disputes

If you believe a charge is incorrect, please contact us before disputing it with your bank or card issuer so we can fix it quickly. Raise disputes within 60 days of the charge date and include the invoice ID and a description of the issue. We review and respond within 5 business days.

Frequently asked questions

I didn't receive my receipt.

Stripe sends receipts to the email on file. Check your spam folder, or email us and we'll resend it.

Can I change the email on my account?

Yes. Email us from the current account email and tell us the new address.

Do you offer a free trial?

It depends on the product. Contact us for current options.

I'm reporting a production incident.

For urgent production issues outside business hours, email us with "URGENT" in the subject line and we'll respond as quickly as we can.