Refund policy

Refunds.

Version 5 October 2026. Applies to purchases from ATK New Technology One Member Company Limited (“ATK”). Purchases made before this date keep the terms that applied when they were made.

1. Software licences (ATK Rule Doctor)

  1. 14 days, no questions asked. Ask for a refund within 14 days of purchase and you get the full amount back.
  2. If it does not run. If the software does not run on a supported Wazuh version (Wazuh 4.x on Linux) and we cannot fix that within 14 days of your report, you get a full refund, even after the first 14 days.
  3. Refunds go back to the original payment method. Orders placed through Paddle checkout are refunded by our reseller Paddle.com; orders paid through PayPal are refunded by ATK through PayPal. Card refunds usually appear within 5–10 business days, depending on your bank.

2. Services (Wazuh Fix and measured reports)

  1. You pay only after it works. A Wazuh Fix (USD 149 per problem, USD 490 for indexer or deployment work) is invoiced only after the fix runs on your system, as agreed in the scope email. If it does not run, there is nothing to pay and nothing to refund.
  2. First three customers (USD 49). The founding price covers one fix in exchange for an anonymised write-up we can publish. It is invoiced the same way: only after the fix runs on your system.
  3. For services under a signed contract or order form, the refund terms in that document apply.

3. How to ask

Email billing@atkvn.com with your order number, or reply to your Paddle or PayPal receipt. We answer within 2 business days.

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