Here's how to choose the hardware for your AI Server in V20 U10. The performance of the 3CX AI Server can be measured in several ways. However, the two most important factors are: Average Speed Factor (how many minutes of recordings can be processed in ONE minute of AI Server time); so a Speed Factor of 10x means that the server can process 10 hours of recordings in one hour of [...]
Test and showcase the latest 3CX AI features to your customers. Back in April, we announced several updates to our license editions to better reflect how AI features are delivered and priced today. As part of that announcement, we noted that NFR ENT+ subscriptions would be phased out in the coming months. That transition is now complete. Partner and Distributor NFR ENT+ subscri [...]
Tailor your subscription with self-managed edition changes, SC downgrades and hosting removal. Following up on our recent licensing flexibility announcements, the latest updates to the 3CX Portal introduce even more ways to tailor your subscription to your exact operational needs. We've added the ability to downgrade your SC (Simultaneous Calls) and fully manage your 3CX Hostin [...]
The updates aim to make it easier to deploy, manage and scale AI with 3CX in V20 U10. With the release of the standalone 3CX AI Server in V20 Update 10, the upcoming changes in 3CX aim to make Local AI more accessible and easier to install for everyone. Reducing Complexity The upcoming update for 3CX AI Server simplifies the following aspects: Firewall configuration GPU equipme [...]
CSR, Tech Support and Sales teams are on holiday from 10-14 August 2026. 3CX will observe a brief shutdown period from Monday 10 to Friday 14 August 2026. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. Our Accounting department will be unavailable during this period. This applies to all channels of c [...]
Connect AI assistants, deploy dedicated AI infrastructure, build real-time voice applications and gain more control over administration, privacy and integrations. V20 Update 10 Alpha makes 3CX a more open and programmable business communications platform. Rather than simply adding new AI features, this release enables external AI assistants, programmable voice applications and [...]
Get call details, summaries and transcripts by email. 3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an AI-generated summary and the full transcri [...]
Move your extension and account automatically. Windows Softphone V5.7 makes it easier to move from the legacy 3CX Desktop App. On first launch, the Softphone checks whether the Desktop App is installed on the same Windows PC. If a valid configuration is found and the stored 3CX server is reachable, users can migrate with one click. The extension and your account details are car [...]
Firmware updates for Yealink & Fanvil. The latest IP Phone firmware updates for Yealink & Fanvil have been released and are fully tested with V20. These updates come with several bug fixes. Please see the release notes for Yealink and Fanvil. Firmware Updates for V20 Yealink T41U (108.87.0.26) T42U (108.87.0.26) T43U (108.87.0.26) T44U (108.87.0.26) T44W (108.87.0.26) T [...]
Prepare your knowledge base for faster, more accurate AI retrieval. Your AI Agent is only as good as the information it can find. When setting up an AI Agent, one of the biggest challenges is preparing the knowledge sources it will use. Traditional formats such as PDFs, Word documents, spreadsheets and presentations are designed for people to read. They’re not always easy for A [...]