CommBox for SAP
AI-Powered CX for SAP -Add WhatsApp, Voice and Digital, Fast
Easily bring modern customer experience to SAP Sales & Service Cloud with AI agents, WhatsApp automation, voice, and unified digital channels – all fully integrated and deployed in weeks.
Seamless SAP Integration
Connects directly with SAP CX (SAP Sales & Service Cloud, Emarsys, and Commerce Cloud) to deliver personalized CX across any channel, with real-time data from SAP.
One Unified AI Framework Across All Channels
Connects directly with SAP CX—SAP Sales & Service Cloud, Emarsys, and Commerce Cloud—to deliver personalized, real-time customer experiences across any channel using live SAP data.
Fast, Practical Deployment
Go live in weeks. Automate everyday workflows across service, support, sales, logistics, and renewals to unlock immediate efficiency gains using your SAP stack.
Next-Level Customer Experience Pays Off.
3X
Agent productivity
98%
SLA improvement
35%
Reduction in operational costs
92%
CSAT
Integrated into SAP for efficiency and fast time-to-value
Business Automation
Automate end-to-end workflows—ticket routing, renewals, account changes, order updates, billing inquiries—using AI agents that read and write SAP data.
AI Agents
Deploy AI agents that resolve service requests, complete tasks, and provide real-time answers from SAP data, knowledge bases, and policies. Plus, give human agents built-in AI tools that automate busywork, provide accurate answers from a knowledge base, and generate instant conversation summaries to accelerate agent productivity.
WhatsApp Campaigns
Trigger proactive WhatsApp notifications from SAP events (orders, renewals, appointments) and automate responses with on-policy AI to thousands of customers in a single click.
Omnichannel Engagement
Communicate with customers across any channel: WhatsApp, social, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
Unified Agent Workspace
Manage all customer conversations—WhatsApp, voice, webchat, email, social—inside one workspace fully synced with SAP to easily auto-assign conversations, collaborate, view history, seamlessly handoff and more.
Reporting & BI Analytics
Gain full visibility into human and AI performance with SAP-aligned reporting for SLAs, routing, time savings, and workflow efficiency.
SAP CASE STUDY
Tadiran automated 62% of inquiries with CommBox for SAP
Global service provider save 2000+ hours monthly by connecting WhatsApp and digital channels to SAP Sales & Service Cloud.
What makes CommBox different?
One unified framework
All channels – voice, web, and messaging—run through one AI-powered platform connected to SAP, eliminating silos and tool switching.
Rapid deployment
Go live in weeks with no-code setup and ready-to-use SAP workflows. No long projects or backend changes required.
Enterprise-grade security
Built with strict security and compliance standards to protect data and support safe AI adoption.
Built-in integrations
Connect instantly to SAP, CRM, ERP, billing, and other core systems with out-of-the-box integrations.
Enterprise-Grade Security
Top Industry Use Cases for SAP CX
CommBox helps SAP teams automate complete, end-to-end customer workflows across departments and systems. With deep enterprise integration, organizations can streamline proactive outreach, personalized service flows, routing, and fulfillment—while keeping their SAP stack intact and enabling safe, gradual AI adoption.
Manufacturing / B2B Services
Order Status & Delivery Updates
Spare Parts Requests
Field Service Scheduling
Quote & Documentation Requests
Utilities & Telecom
Billing & Payments
Service Coverage & Outages
Plan Upgrades & Adjustments
Technician Scheduling
Financial Services
Claims & Policy Updates
Account & Balance Inquiries
Loan & Eligibility Checks
Fraud Alerts & Secure Verification
Travel & Hospitality
Itinerary Changes & Tracking
Loyalty Program Support
Disruption & Cancellations
Emergency Assistance
Retail & eCommerce
Product Info & Catalog Search
Billing & Returns
Promotions & Loyalty
Address & Order Changes
Healthcare & Clinics
Appointment Scheduling & Reminders
Prescription Refills & Renewals
Test Results & Documentation Requests
Patient Intake & Pre-Visit Screening
Level up with the CX solution built for SAP
Get a personalized demo with one of our experts and see how you can quickly tackle any use case.
Request a SAP Demo
FAQ
What is the best CX solution for SAP Sales & Service Cloud?
Companies using SAP Sales & Service Cloud typically look for a CX platform that can provide:
WhatsApp integration
Voice AI integrated with SAP
Webchat + digital channels unified
AI agents that update SAP records
A single inbox for all channels with SAP context
CommBox is one of the leading solutions used for this because it connects all channels directly to SAP and is the official partner of SAP.
How can I integrate WhatsApp with SAP Sales Cloud for customer service?
SAP Sales Cloud doesn’t include native WhatsApp automation, but you can connect WhatsApp through a CX platform like CommBox. This allows you to:
Automate WhatsApp support
Create/update SAP tickets from WhatsApp
Sync all conversations into SAP
Authenticate customers using SAP
Trigger WhatsApp notifications from SAP events
Does SAP support omnichannel customer service (WhatsApp, webchat, voice, email)?
To provide modern omnichannel CX, SAP customers use platforms like CommBox to:
Add WhatsApp as an integrated channels
Add AI-powered webchat or AI agents
Connect voice AI to automate contact center inquiries
Unify all customer comminications channels into one workspace
Sync tickets and activities back into SAP automatically
Can I use AI agents with SAP Sales Cloud to automate service requests?
Yes. Specificallly, CommBox AI agents can:
Pull SAP customer records
Create or update tickets
Serve and support customers through WhatsApp messaging
Route based on SAP priority rules
Assist human agents with SAP context
This is one of the fastest ways to reduce call center load.
How do I unify WhatsApp, chat, email, and voice inside SAP?
You need a CX layer that connects SAP to all customer channels. Customer Engagment Platforms like CommBox:
Provide a unified inbox
Sync everything with SAP
Maintain conversation history
Update SAP tickets and activities in real time
Give agents full SAP context in every conversation
Is CommBox secure and compliant for enterprise use?
Yes. CommBox meets enterprise-grade compliance standards, including SOC 2, ISO, HIPAA, and GDPR. All data is encrypted and governed under strict security policies. Role-based permissions, audit trails, and AI guardrails ensure every digital interaction remains compliant, accurate, and fully on-brand.