Introducing Playbook Library

Explore Use Cases

Book a demo

Introducing Playbook Library

Explore

Introducing Playbook Library

Explore Use Cases

Book a demo

Console Blog

Console Blog

Our latest articles, resources, and reports.

Our latest articles, resources, and reports.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Best ITSM Tools of 2025

FEATURED

Console UARs: How User Access Reviews Should Be

User Access Reviews built on Console's Context Graph. Certify access with real-time insights and close the loop with automatic remediation.

Gartner names Console in the Gartner® Hype Cycle™ for AI in ITSM, 2026 in the Digital Workplace Operations Automation category

Console is a named Sample Vendor in the Gartner Hype Cycle for AI in ITSM, 2026 under Digital Workplace Operations Automation, a category Gartner rates as Transformational.

External Agents: Making Console Available Wherever You Work

Console now works inside Claude, Cursor, and Codex. Pull IT context, provision access, and govern your agents without leaving the tools where your team already works.

Console Assistant: The AI Agent for Every Tier 2 Task

Tell Assistant what you need in natural language, Console gets it done.

Five takeaways from our fireside chat with Cursor

How Cursor's four-person IT team supports 1,000+ employees, automating 65–70% of requests and engineering solutions instead of just closing tickets.

Console vs ServiceNow: Choosing Between Legacy and AI-Native ITSM

Compare Console vs ServiceNow: how an AI-native ITSM resolves requests in chat while ServiceNow routes them through queues, plus cost, setup, and fit.

5 Best Risotto Alternatives for Scaling IT Support in 2026

Compare the 5 best Risotto alternatives for IT support that scale beyond Slack across more channels, departments, and enterprise needs. See maturity and fit.

5 Best Atomicwork Alternatives That Resolve Tickets, Not Just Route Them (2026)

Compare 5 Atomicwork alternatives that resolve IT tickets end to end, not just route them. See automation rates, tradeoffs, and the best fit for 2026.

What is Console? The AI-native ITSM platform, explained

Console is an AI-native ITSM platform built with AI as the foundation. See how it automates ticketing, access, and incidents so teams can delegate busywork.

Introducing our new IT Job Board

Explore high-signal IT roles in engineering, infrastructure, and leadership at tech-forward companies. Browse Console’s free, curated IT Job Board.

In the AI era, context is king

Cursor’s IT leaders explain why organizational context—not just smarter AI models—is the key to resolving requests and automating IT support at scale.

CIO Report Series: Why a vast majority of agentic AI investments still fail

Gartner says 79% of AI purchases end in regret. IT leaders from GitLab, Zip, and Lyft share what separates agentic AI deployments that work.

Console Asset Management: Every Single Thing. Managed.

Track every device, app, and SaaS tool from one always-accurate record. Automated depreciation, full lifecycle history, and audit-ready reporting, powered by Console's context graph.

Five takeaways from our fireside chat with Cursor

How Cursor's four-person IT team supports 1,000+ employees, automating 65–70% of requests and engineering solutions instead of just closing tickets.

Console vs ServiceNow: Choosing Between Legacy and AI-Native ITSM

Compare Console vs ServiceNow: how an AI-native ITSM resolves requests in chat while ServiceNow routes them through queues, plus cost, setup, and fit.

5 Best Risotto Alternatives for Scaling IT Support in 2026

Compare the 5 best Risotto alternatives for IT support that scale beyond Slack across more channels, departments, and enterprise needs. See maturity and fit.

5 Best Atomicwork Alternatives That Resolve Tickets, Not Just Route Them (2026)

Compare 5 Atomicwork alternatives that resolve IT tickets end to end, not just route them. See automation rates, tradeoffs, and the best fit for 2026.

What is Console? The AI-native ITSM platform, explained

Console is an AI-native ITSM platform built with AI as the foundation. See how it automates ticketing, access, and incidents so teams can delegate busywork.

Introducing our new IT Job Board

Explore high-signal IT roles in engineering, infrastructure, and leadership at tech-forward companies. Browse Console’s free, curated IT Job Board.

In the AI era, context is king

Cursor’s IT leaders explain why organizational context—not just smarter AI models—is the key to resolving requests and automating IT support at scale.

CIO Report Series: Why a vast majority of agentic AI investments still fail

Gartner says 79% of AI purchases end in regret. IT leaders from GitLab, Zip, and Lyft share what separates agentic AI deployments that work.