Last Updated: 14 July 2025
Welcome to Character.com. These terms and conditions outline the rules and regulations for the use of our website and the purchase of goods from us.
By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please read them carefully before placing an order.
The term ”Character.com”, “us” or “we” refers to the owner of the website.
Character.com is a trading name of, and this website is owned and operated by, Tootonic Limited.
Our registered office is: Unit 5, Celtic Trade Park, Bruce Road, Swansea, SA5 4EP, United Kingdom.
Our company registration number is 06961893, registered in England and Wales.
The term ‘you’ refers to the user, viewer, or customer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this website which are not the property of, or licensed to, us are acknowledged.
We take your privacy very seriously. We will only use your personal information in accordance with UK data protection law. Please see our Privacy Policy for full details on what personal data we collect, why we collect it, and how we handle it. Our Cookie Policy explains how we use cookies on our website.
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
A legally binding contract between you and us will be formed when we dispatch the goods to you. This will be confirmed by a dispatch confirmation email.
All orders are subject to availability and acceptance by us. If we cannot fulfil your order, we will inform you of this and will not charge you for the product.
You are protected by UK consumer law. Your key statutory rights are not affected by our terms and conditions.
Product Quality: The goods we sell must be as described, fit for purpose, and of satisfactory quality. If you receive an item that is faulty, incorrect, or not as described, please see our Returns & Cancellation Policy for details on how to resolve this.
Right to Cancel ("Cooling-Off Period"): You have a legal right to cancel your contract for any reason within 14 days of receiving your goods. Our Returns & Cancellation Policy provides full details on this right, how to exercise it, and includes a model cancellation form.
Our Enhanced Returns Offer: In addition to your legal rights, we offer a more generous 30-day 'change of mind' returns policy. Full details are available in our Returns & Cancellation Policy.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.
All delivery times are estimates. Unless we agree on a specific delivery date (e.g., for a 'Next Day Delivery' service), we are required by law to deliver your order without undue delay and at the latest within 30 days.
For full details of our delivery options, costs, and estimated timeframes, please see our Delivery Information page. For orders shipped outside the UK, you may be liable for import duties, customs, and local taxes. You will be responsible for paying these charges.
The price of the goods and our delivery charges will be as quoted on our website at the time you submit your order.
We take all reasonable care to ensure that the prices of goods are correct. If we discover an error in the price of goods you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order.
We offer payment through various providers, including Klarna. When using such services, you will be entering into a separate contract with that provider, and their terms and conditions will apply.
These terms do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any breach of your statutory rights as a consumer (as summarised in Section 5).
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
Our website is provided for domestic and private use. We will not be liable for any business losses, such as loss of profit, loss of business, or business interruption.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any contract or dispute arising out of such use is subject to the laws of England, Scotland, and Wales.
We are committed to resolving any complaints fairly and efficiently. If you have a complaint, please contact our customer service team first so we can try to resolve the issue for you.
Should we be unable to resolve your complaint, and you wish to take the matter further, we are required to provide you with details of a certified Alternative Dispute Resolution (ADR) provider. You can find more information and a list of approved providers on the Chartered Trading Standards Institute website. We will inform you at the time whether we are willing to participate in an ADR process.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Click here for any applicable offer and promotion terms and conditions.