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Attract more customers to your business location and create opportunities for additional revenue

About Amazon Hub

Amazon Hub is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers, and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions, including Locker, to serve customers in their neighborhood.

Man carrying package to gray Amazon Hub Apartment Locker.

Amazon Hub product offerings

From grocery stores, convenience stores, transport hubs, shopping centers, offices, to residential properties and universities, we offer you a solution wherever you are.

Locker

Amazon Hub Locker is a secure, self-serve, fully automated kiosk providing a convenient delivery solution for customers to pick up their Amazon packages. Lockers are available in a variety of sizes to meet the needs of your business. They offer a contact-less experience to customers, an ideal way to address the “new normal.” If you have underutilized space at your location, either inside the store or outside, let’s put it to work.

Why join the Amazon Hub network?

Thousands of businesses around the world are already taking advantage of this program to provide valuable customer service, introduce their business to new customers, and potentially increase revenue.

Delight your customers

Today’s shopper demands a seamless online and in-store shopping experience. By making it convenient for customers to pick up their online orders at your store and offering them an additional solution, you demonstrate the kind of service that drives loyalty.

Man and his young child smiling at the store cashier retrieving their package at counter.

Grow revenue

Drive additional revenue opportunities from higher customer traffic and in-store advertising. Customers who come to your business for Amazon Hub will find it highly convenient to purchase your products along with their pickup.

Man smiling leaving a store after picking up his Amazon package.

Boost brand awareness

Stay competitive and adaptive to changing customer needs. Tens of thousands of Amazon shoppers have been using Amazon Hub as a pickup point worldwide, an invaluable discovery opportunity for your brand.

Frequently Asked Questions

What is an Amazon Hub Locker?

Amazon Hub Locker is a fully automated, secure and convenient delivery solution for customers to pick up or return their Amazon packages at no additional cost. Delivery to a Locker is available for the tens of millions of items sold on Amazon. Using a Locker is easy and secure – after shopping on Amazon, customers proceed to checkout and select an Amazon Hub Locker available in their zip code as their delivery location. Once a package is ready for pickup, customers receive an e-mail with a barcode and a unique 6-digit code that they’ll use to remove the package from the designated slot.

What happens if a customer has an issue when using a Locker?

Amazon offers customer service 24 hours a day, 7 days a week. The direct Amazon Hub Locker customer service phone number is also printed on every Locker.

How much does it cost to host an Amazon Hub Locker?

Joining our worldwide Amazon Hub network is free of cost. In case of Lockers, Amazon covers the cost of manufacturing, shipping, installing, and maintaining them so you can focus on what you do best: serving the new customers coming through your doors!

What type of customers prefer to pick up their package than have it delivered?

Customers use alternative pickup locations for a variety of reasons, but it’s mainly driven by convenience. Customers tell us they want options, whether it’s a pickup point close to them, in a location that is part of their daily commute, or in a store that has extended opening hours.

How can I add myself to the Do Not Call List?

You can click on this link and fill in your details. Once you have confirmed, you will be added to our do not call list and neither Amazon nor its partners will contact you regarding Amazon Hub.