Shipping Polices & other FAQs
Top FAQs:
What is your shipping policy?
We currently offer shipping within the U.S., Puerto Rico, and Canada. Please note that expedited shipping is available only within the contiguous 48 U.S. states.
Shipping rates are calculated based on the order subtotal (before tax) and will be finalized during checkout.
Shipping Rates
| Shipping Method | Location | Order Amount | Shipping Charge |
|---|---|---|---|
| Standard | U.S. Contiguous | Up to $40 | $8.99 fixed price |
| Standard | U.S. Contiguous | Over $40 | 22% of order value |
| Standard | U.S. Contiguous | Oversized | Additional $29.99 per item |
| 2nd Day | U.S. Contiguous | Up to $100 | $29.99 fixed price |
| 2nd Day | U.S. Contiguous | Over $100 | 30% of order value |
| 2nd Day | U.S. Contiguous | Oversized | Additional $129.99 per item |
| Overnight | U.S. Contiguous | Up to $100 | $39.99 fixed price |
| Overnight | U.S. Contiguous | Over $100 | 35% of order value |
| Overnight | U.S. Contiguous | Oversized | Additional $199.99 per item |
| Standard | Alaska / Hawaii / Puerto Rico | Up to $60 | $29.99 fixed price |
| Standard | Alaska / Hawaii / Puerto Rico | Over $60 | 30% of order value |
| Standard | Alaska / Hawaii / Puerto Rico | Oversized | Additional $129.99 per item |
| Standard | Canada | Up to $160 | $39.99 fixed price |
| Standard | Canada | Over $160 | 25% of order value |
| Standard | Canada | Oversized | Additional $99.99 per item |
When will I get my art?
As soon as we get your order, we start custom-making it. Average processing + transit times are below.
Processing
| Product Type | Processing Time |
| In-stock posters, prints, and photographs | 24 hours |
| Most framed, mounted, and canvas items | 3 - 5 Days |
| Special order posters and prints | 5 - 7 Days |
Delivery
| Delivery Method | Transit Time |
| Standard delivery | Varies by Print |
| Expedited delivery | 1 - 3 Days |
| Overnight delivery | 24 Hours |
How will my art be packaged?
- Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Currently we don't do flat shipping, but we've taken great care to choose the most protective method of handling and delivering your art.
- Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
Is my package insured?
Art.com guarantees your satisfaction 100%. On the rare chance that your package is lost or damaged upon arrival, just contact our Customer Support Team.
What happens if only part of my order is ready to ship?
Because we're mindful of resources and carbon footprint, we combine multiple items in an order into one shipment. If an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in our warehouse, we'll ship your entire order to you in one shipment. If your shipment is delayed due to a back-ordered item, you can request that we send the rest of your order. This won't affect shipping charges, but please contact our Customer Support Team directly to request this.
Do you ship internationally?
Outside of the United States we ship only to Canada. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using UPS. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.
Can I ship to a P.O. Box?
The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.