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FAQs

Product Information

We specialize in selling authentic, original retro gaming products that are thoroughly tested and back by our 1-year warranty!

Our refurbishment process ensures that every console and game meets our standards for functionality and cleanliness. Each item is tested, cleaned, and refurbished, with every effort made to keep components original, though some minor internal or external parts may be replaced if necessary. You can find a more detailed explanation on our Refurbish and Inspection Process webpage here.

At DKOldies, our refurbished video game consoles go through a multi-step refurbishment process to ensure high quality. Every retro gaming console repair includes deep cleaning, internal inspection, replacement of faulty parts, and full functionality testing. Unlike private sellers or marketplaces, we guarantee our work with a one-year warranty. Whether you’re buying a refurbished NES, SNES, N64, PlayStation, or Xbox, you can trust that it has been professionally tested and cleaned. For a detailed breakdown of our process, visit our Refurbishment and Inspection Process page.

We do sell games and consoles with original packaging and manuals. We also offer everything individually so you can get exactly what you want. Please refer to the product options or description to see exactly what is included with your purchase. For more details, check out our Refurbish and Inspection Process webpage here.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!  The DKOldies price guarantee policy allows you to request a price adjustment within 30 days of the purchase date if you find a lower price on DKOldies.com for an identical item.  The price adjustment will be in the form of store credit to your DK account.

Our pricing is determined solely by supply and demand in the retro video game market. DKOldies creates demand by introducing retro gaming to a wider audience, including casual gamers and new collectors. This increased interest often affects the price of classic games, rare retro consoles, and used video game accessories. Unlike individual sellers, we add value through our quality assurance, professional refurbishment, and one-year warranty. Our retro game prices reflect current market trends, ensuring that every item we sell is authentic, tested, and backed by a guarantee. To browse our latest inventory and pricing, visit DKOldies.com.

Good condition products are in good, used condition. All games and consoles that are offered are upwards of 45 years old, therefore “new” condition should not be expected. When classifying a good condition game, we take into consideration the front label and cartridge condition. Minor cosmetic flaws (scratches, discoloration, chips) are common due to the age and nature of the product.


Acceptable/Cosmetically Flawed products may have chips, scratches, discoloration, stickers, inoperable reset buttons or other issues. They are cleaned, tested, and guaranteed to work just like our good condition products, however because of their flaws they are offered at a discounted price but still backed by our free 1 year warranty. They are a great option for those who aren't collectors and just want to play their favorite games and systems!

Game Only: The original game disc by itself in a paper sleeve.

Game, Case, Cover Art: The original game disc with the original cover art in a plastic game case*.

Game, Case, Cover Art, Manual: The original game disc with the original cover art and original instruction manual in a plastic game case*.

*Plastic game case may be third party based on availability for some platforms. Original manual may be a "View Online Manual" insert as per the manufacturer.

We do not differentiate between them except where specified. If requested in the order notes at the time of purchase, we will accommodate if available.

Standard batteries, like AAs and AAAs, are not included with accessories and handheld systems.
Example of products that require standard batteries include wiimotes, rumble paks, GameBoy Color systems, etc.

Selling and Trading

Contact our Sell Your Games Department at sellyourgames@dkoldies.com with a list of everything you have to sell, and we’ll get back to you with a quote. For more information, visit our Sell Your Games webpage here.

We offer the best prices we can based on:

1) Demand – Popular and rare games are worth more.
2) Condition – Better shape, cases, and manuals mean higher value.
3) Stock – We pay more if we need it.
4) Market Trends – Prices change with the retro gaming market.

We give the best prices possible!

Yes. Damaged or non-working items will receive partial credit.

Shipping and Handling

We offer a variety of shipping options to suit your needs, including free shipping for any orders over $20 shipping within the US (2-5 business days). For faster delivery, we also have faster shipping options that are available based on your location. Shipping times vary based on the method chosen, and estimates are provided at checkout. You can find more information on our website here.

We use high-quality materials like bubble wrap, packing peanuts, and packaging paper when shipping out orders. Our trained professionals carefully pack each item to prevent damage during transit.

All disc only games are checked here for condition and tested. Then all discs are placed in a new protective sleeve and shipped in a good quality bubble mailer. I understand how important it is to have a game work right when it arrives. It doesn't feel good to give a gift that doesn't work and I do everything possible to make sure that doesn't happen.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Yes we do!

Below is a list of all of the countries we are currently able to ship to! If you have any questions, please refer to our Shipping & Returns page or email us at support@dkoldies.com. Updated 7/11/2024

American Samoa Bhutan Comoros France Holy See (Vatican City State) Kyrgyzstan Mauritania Oman San Marino Timor-Leste
 
Andorra Bolivia Cook Islands French Guiana Honduras Lao People’s Democratic Republic Mauritius Pakistan Sao Tome and Principe Togo
Anguilla Botswana Costa Rica French Polynesia Hong Kong Latvia Mayotte Palau Saudi Arabia Tokelau
Antarctica Bouvet Island Croatia French Southern Territories Hungary Lebanon Mexico Panama Serbia Tonga
Antigua Barbuda Brazil Cyprus Gabon Iceland Lesotho Moldova, Republic of Paraguay Seychelles Trinidad and Tobago
Argentina British Indian Ocean Territory Czech republic Gambia India Liberia Monaco Peru Singapore Tunisia
Armenia Brunei Barussalam Denmark Georgia Iraq Libya Mongolia Philippines Slovakia
Turkey
Aruba Bulgaria Djibouti Germany Ireland Liechtenstein Montenegro Pitcairn Slovenia Turks and Caicos Islands
Australia Burkina Faso Dominica Gibraltar Isle of Man Lithuania Montserrat Poland Solomon Islands Tuvalu
Austria Burundi Dominican Republic Greece Israel Luxembourg Myanmar Portugal Somalia United Arab Emirates
Azerbaijan Cambodia Ecuador Greenland Italy Macao Nauru Qatar South Africa
United Kingdom
Bahamas Cameroon Egypt Grenada Jamaica Macedonia Nepal Reunion South Georgia and the South Sandwich Islands United States
Bahrain Canada El Salvador Guadeloupe Japan Madagascar Netherlands Romania Spain Uruguay
Bangladesh Cape Verde Equatorial Guinea Guatemala Jersey Malawi New Caledonia Rwanda Sri Lanka Uzbekistan
Barbados Cayman Islands Eritrea Guernsey Jordan Malaysia New Zealand Saint Helena Suriname Vanuatu
Belarus Chile Estonia Guinea Kazahkstan Maldives Nicaragua Saint Kitts and Nevis Svalbard and Jan Mayen Venezuela
Belgium China Falkland Islands (Malvinas) Guinea-Bissau Kenya Mali Niue Saint Lucia Swaziland Viet Nam
Belize Christmas Island Faroe Islands Guyana Kiribati Malta Norfolk Island Saint Martin Sweden Virgin Islands, British
Benin Cocos (Keeling) Islands Fiji Haiti Korea, Republic of Marshall Islands Northern Mariana Island Saint Pierre and Miquelon Switzerland
Wallis and Futuna
Bermuda Colombia Finland Heard Island and Mcdonald Island Kuwait  Martinique Norway  Saint Vincent and the Grenadines Taiwan Wester Sahara
                 Thailand  Yemen

Returns and Warranties

Products may be returned for a refund of the purchase price, not including shipping, within 30 days of order date. Products, new or used, purchased through DKOldies.com, may be exchanged within 1 year (365 days) of the purchase date*.

*This Warranty does not apply to, apparel, glassware, plushies, doormats, or stickers

Absolutely! Products, new or used, purchased through DKOldies.com, are covered by our free 1 year warranty (365 days).*

*This Warranty does not apply to, apparel, glassware, plushies, doormats, or stickers

Give us a call at +1 (610) 901-3704 or email us at support@dkoldies.com and we can help you with the return or warranty process.

Check your order status under My Account / Order Status. If it has shipped, use the tracking number to see where it is. If the tracking says "delivered" but you haven’t received it, please contact customer service for help.

Confirm that all items in your order have shipped by checking My Account / Order Status. If everything has been delivered, double-check the package and packing slip. If something is still missing, contact customer service for assistance.

Please review the package and any included materials to ensure the parts aren’t tucked inside. If something is missing, check your order details under My Account / Order Status, and if you still need help contact customer service and we’ll make it right.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Credits take 7-10 business days from the time we receive your item(s).

Account and Orders

1) Click the My Account / Order Status link at the top right side of our site.

2) Enter your email address.

3) Select "I am a new customer".


Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

All orders ship in 1-2 business days. All orders are shipped out in the order that they are received, with the exception of FedEx Express and other paid shipping orders. These are put at the top of the list to be shipped out first. More information can be found on the Shipping and Returns page.

You'll receive an email with tracking information when your order ships. You can also check the by clicking the My Account / Order Status link at the top right hand side of our site to track your order status.

Yes, as long as your order hasn’t shipped. Just reach out to our Customer Service team via phone or email and we can help!

Simply click the 'Forgot Password' link on the login page to reset it. You can also contact us via phone or email, and we'll help you reset your password after verifying your account information.

You’ll receive an email with a tracking number when your order is being prepped to ship. That tracking will update within 2 business days of receiving that email. You can also check your order status by clicking on the My Account / Order Status link at the top right hand side of our site.

Click the My Account / Order Status link at the top right hand side of our site to view orders you have placed. Then click the Change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

You can review your order by clicking on the My Account / Order Status link at the top right hand side of our site. From there you can compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

 Credit card payments process within 1-3 business days of purchasing.

General Inquiries

If you need help with your refurbished gaming console, used video game, or retro gaming accessories, you can reach us through multiple channels:


• Email: support@dkoldies.com
• Phone: (610) 901-3704 (Monday–Friday: 8 AM – 5 PM ET, Saturday: 8 AM – 4 PM ET)
• Address: 2846 Main St #5A, Morgantown, PA 19543


For more details, visit our Contact Us page.

No. DKOldies operates as an online store, with all orders shipped directly from our warehouse. However, we offer curbside pickup and drop-off for customers who place orders online and for those selling their games and consoles to us. We also schedule social media tours.

You can keep up to date with our current promotions on our Deals and Coupons page, or by signing up for our newsletter.

We accept all major credit cards, Amazon Pay, Apple Pay, Paypal and Google Checkout.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. We strive to comply with state and local tax laws as they exist currently and continue to monitor and update its taxation policies as those laws change.

To find the product(s) you're looking for, you may

1. use the navigation menus on the top, left & bottom of our website.
or
2. type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Everything we sell is 100% authentic, no fakes, ever. Many cheaper listings online are reproductions or untested products with no guarantee. Our games and consoles go through a rigorous testing and inspection process, and we have the most extensive refurbishing process in the business to ensure everything works like new. We also back our products with a 1-year warranty, free shipping on orders over $10, and top-tier customer service. While some sellers offer lower prices, they often don’t include the same level of quality, service, and peace of mind. Learn more about our refurbishing process here.

Everything we sell is authentic, no fake games, ever. Counterfeits are everywhere in the marketplace, and we’ve led the fight against them longer than any other company. Every game is inspected and tested, so you never have to worry about getting a knockoff.

Many sellers offer lower prices because they sell fake products or don’t guarantee their items. We provide authentic products, never fakes, backed by a 1-year warranty. Our refurbishing process ensures quality, and we stand behind everything we sell. While some listings may seem cheaper, they often don’t include the same level of testing, support, or peace of mind.

Plus, we offer exclusive deals through our email specials, rewards program, and promotions, and we have a Low Price Guarantee, if you find a lower price on the same in-stock item from a competing retro gaming store, we’ll match it! Sign up to save here.

We stand behind everything we sell with a 1-year warranty. If you ever experience an issue, just reach out, we’ll make it right. We also have a hassle-free return policy to ensure you’re satisfied with your purchase.

Some hardcore gamers and resellers don’t like that we focus on making retro gaming fun and easy for everyone, not just experts. We only sell authentic games, no fakes, so people always know what they’re getting. We also pay higher prices for collections to keep up with demand, which puts pressure on resellers to adapt.

On the other hand, many gamers and collectors appreciate our guaranteed quality, refurbishing, and warranty, knowing they’re getting the real deal without the hassle. Learn more here.

With DKOldies, you know exactly what you’re getting. We specialize in authentic retro games and consoles, fully refurbished and backed by a 1-year warranty. Unlike marketplaces where sellers may not test or guarantee their products, we ensure that every item is cleaned, tested, and works when it arrives. We also offer top-tier customer service, exclusive deals, and the convenience of getting everything you need in one place. No surprises, just the best retro gaming experience.

DKOldies has been buying and selling retro games for over 20 years. Every item we sell is 100% authentic—no fakes, ever and goes through a rigorous testing and refurbishing process to ensure it works like new. We back our products with a 1-year warranty, free shipping on orders over $10, and a hassle-free return policy.

With millions of followers and a reach in the hundreds of millions per month, we’re a well-known name in the retro gaming community. Joey and the DKOldies team are active online, taking feedback and sharing our journey every day. We’re open about our process, and while we can always make mistakes, we take responsibility, fix them, and learn from them to improve.

Unfortunately, some people try to use our vast reach and popularity to gain traction on social media, often by exploiting single mistakes or spreading misinformation. That’s part of the territory when you’re in the public eye, but it doesn’t change our commitment to our customers.

If you ever have questions about an order, we’re here to help. Contact us anytime.

Troubleshooting

Hooking up your TV to the video game console

-Using the RF Unit: Disconnect anything plugged into the cable input of the TV and plug that into the ant. input on the RF Unit.  Next, connect the small cable wire, attached to the RF Unit, to the TV’s cable input. Last, connect the long black wire end into the back of the console at the RF port and make sure the channel 3-4 switch is designated to the TV channel you want to use.

-Using AV Cables: Input one end of the AV Cables to your TV’s AV or Video input jack. Make sure to match up the color of the wire with the color of the input port.  Some systems only need one audio and the video wire (yellow) to be hooked up. Next, connect the other end of the AV Cables to the console.  Last, turn your TV on and change the channel setting to the correct input/video/auxiliary channel.

-Plug in the AC adapter to a wall outlet and plug the other end into the AC adapter port on the back of the console. The N64 AC adapter looks like a black brick. This brick slides into the rear of the N64 console and will click into place. There is no other cord needed. The other end will plug into your wall outlet.  

-Connect your jumper or expansion pak into the Memory Expansion bay on top of your N64. (N64 only)

-Plug your controller into the 1st controller port on the front of the console.

-If using a Zapper gun, plug the Zapper into the 2nd controller port. Zapper guns will only work on Tube Televisions. The Zapper gun fit may be very tight and may require some force to properly connect.

-Input your cleaned game and press the power button on the console and the game will be ready to be played.

- The NES pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.

- After inserting a game, if the screen is blinking, you can move the game slightly to the left, right, forward or back as needed until the title screen appears. Once it does, hit the reset button and it will work! Each game fits a little differently, so sometimes a game simply needs to be realigned.

- Some systems and games play better without pressing down the console’s tray. Give it a try!

- Check your connections! Make sure your AV cables match the color of the corresponding AV ports on your TV and console as well as pressed in fully. Then ensure that your TV is on the correct input. 

- If using an RF unit, make sure it is screwed into your TV and that your TV is on the correct TV channel (3 or 4) according to the channel switch on the back of your NES console.
Note: Tight games? We replace the part of the console that grabs your games in all of our consoles (72-pin connectors). It is natural for them to be tight and hard to insert or remove games initially. The pins need time to break in and will loosen up over time with use!

HAVING ISSUES WITH YOUR REPLICA NES CONTROLLER?

The replica controllers received with your NES need to be pushed in pretty hard to work properly. If they are not in all the way, they will not work as intended and will seem loose. Please try pushing the controllers into the console with some more force so they are flush against the console. Don't worry about breaking the system, they are pretty sturdy! In almost every instance of this issue, this will solve the problem. The amount of force needed to get the controller into the console will loosen up with a little bit of use.

 

-The pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.

-If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.

-Make sure your AV cables match the color of the corresponding AV ports on your TV as well as pressed in fully. Then ensure that your TV is on the correct input.

-The pins in the console need to touch the game chip. The tiniest piece of dust could prevent this from happening! Try blowing into the open end of your game and console to remove any dust.

-Check the Jumper Pak. This is located on top of the console between the power and reset buttons. Pry out the pak with a flat head screwdriver or butter knife from the rear of the pak itself. Once removed blow out the expansion bay and do a quick wipe of the jumper pak pins with a q-tip and rubbing (isopropyl) alcohol or water. Then reinsert the jumper pak and power on your system.

-Make sure your AV cables match the color of the corresponding AV ports on your TV as well as pressed in fully. Then ensure that your TV is on the correct input.

-If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.

-To clean the disc: Hold the disc by the edges without touching the surface and clean the underside of the disc with a soft, clean cloth, lightly wiping from the center outwards. 

--You may use a small amount of water, but do not use solvents or chemicals to clean the disc. Also, make sure not to scrub the disc as this may damage it.
Your game disc is scanned by a laser to read the information. The smallest amount of dust or smudge, even from a fingerprint, can prevent the disc from reading properly.

**Be aware that the laser can scan through disc scratches as long as the scratch is not all the way through the disc to the other side.

--If using an AV to HDMI converter, insert the AV cables (red/yellow/white) into the matching color ports of the converter, then insert an HDMI cable into the other end. This will then go into your TV. The converter requires external power via a USB cord that comes with it. Be sure to plug this into a wall outlet.
 

Controller not responding?

-Batteries - Verify you have 2 AA batteries inserted in the Wii remote.

-Sensor Bar - Verify your sensor bar is connected to the back of the console fully.

-Sync - Press the sync buttons on both the controller and console. The player indicator light on the bottom front of the controller will flash, then turn solid to show it is connected.

-Can’t find the sync buttons? - These are located on the back of the remote by the batteries and the side panel on the front.

!