Epson Customer Service & Support
At Epson, we strive to exceed your vision. Our aim is to exceed customer expectations by delivering first class customer service and support.
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Epson customer support surveys
To ensure that we deliver outstanding customer service and support, we regularly survey our customers and they consistently score us at over 90% for customer satisfaction!
Epson service network
We have over 180 authorised service agents in convenient loactions across Australia and New Zealand to provide product serivice and repairs for our customers.
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| Managed print services | Take the hassle out of managing four fleet of printers with Epson managed print services. |
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Epson remote service |
Our remote login systems enable us to monitor and support your machines remotely delivering customer support without the need for a technician to be onsite minimising downtime and inconvenience. |
| Epson authorised service agents | We have over 180 authorised service agents located all over Australia and New Zealand to serve our customrs. Product repairs and services are performed only by Epson trained professionals. |
| Service upgrades | Upgrade your standard warranty to Onsite service or exchange for selected models. |
| Extended call centre hours | Epson call centre support is available 7 days a week. |
| Priority call queue | Your call will be prioritised, ensuring minimal wait times. |
| Upfront pricing | We offer upfront pricing instead of per incident charges which makes budgeting simple and gives you greater control of maintenance expenses. |
Meet some of the team
QuangQuang, one of Epson's senior technical engineers has been with Epson for over 25 years working in the Epson's Repair Centre. In this time he has mastered the craft of servicing Epson products and become a subject matter expert in Epson technology. His experience is invaluable, whether it be mentoring and passing his knowledge onto other colleagues, supporting and training our Authorised Service Partners or resolving the most complex of issues. Quang's skills and commitment has contributed to Epson's excellent customer satisfaction results. |
PhilPhil, an advanced product support engineer, with over 20 years of expertise to the Epson Customer Service team. Responsible for managing and resolving complex technical cases related to professional graphics and commercial products. |
Explore the latest from Epson
Latest news
Find out more about the products and services we've launched, how our customers are using them, and other Epson activities at home and across the globe.
Success stories
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Articles & updates
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Support
Visit Epson's support area for product installation, downloads and other useful resources.
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