Report Outages - File Requests
Ask Questions - Check Status of Requests
Provide Feedback on Alerting Tests

 

The Public Safety Support Center enables Public Safety Answering Points (PSAPs), also known as 911 Call Centers, and other Public Safety entities, to request support from the Public Safety and Homeland Security Bureau and notify it of problems or issues impacting the provision of emergency services. (Public Notice) (Tip Sheet)

  

Alerting Test Feedback

Members of the public may provide feedback on specific alerting tests using the link below:

ALERTING TEST FEEDBACK

 

Public Safety Reporting, Requests & Inquiries

PSAPs and other Public Safety entities wishing to submit notifications of service outages, complaints related to carrier provision of location information, and register issues or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations, please use the link below:

  • 911 Service Outage
  • Phase 1/Phase 2 Deployments
  • Location Accuracy
  • Text-to-911 Service
  • Fraudulent/Non-Service Initialized 911 Calls
  • PSAP-Carrier Lines of Demarcation
  • Request an Update to Master PSAP Registry
  • Tower Lighting Outages
  • Other

PUBLIC SAFETY REPORTING

 

Public Safety Interference Complaints

Interference to a telecommunications service used by public safety entities, first responders, police, fire, law enforcement or a federal agency, please use the link below:

PUBLIC SAFETY INTERFERENCE COMPLAINTS

  

Consumer Reporting Complaints

Consumers wishing to file inquiries and complaints related to disability-related accessibility issues, 911 service and other emergency communications issues, please use the link below to be directed to the FCC's Consumer Complaint Center.

CONSUMER REPORTING

 

Privacy Act Statement

Authority: The Commission is authorized to pursue this collection pursuant to the authority contained in 44 U.S.C. Chapter 36; 47 U.S.C. §§ 151, 152, 154 (i)-(j) & (n), 155, 251(e)(3), 254, 301, 303, 332, 615, and 1302; and Sections 504 and 508 of the Rehabilitation Act, 29 U.S.C. 794.

Purpose: The Public Safety Support Center (PSSC) collects service outage reports, information requests, alerting test feedback, public safety interference complaints, complaints related to carrier provision of location information, issues or inquiries regarding Public Safety Answering Points (PSAP) or Public Safety operations or FCC rules and regulations as well as other files and records submitted in response to Commission rulemakings and docketed proceedings. The PSSC collects from each filer the filer’s name(s), address, email address (optional), IP address and operating system, and any information contained in the reports, comments, filings, or attachments. The Commission uses this information to inform its decision-making, implementation, and enforcement endeavors. Some records in this system are available for public inspection.

Routine Uses: The FCC may release information provided in this form when necessary and appropriate under 5 U.S.C. § 552a(b) of the Privacy Act to: the public in FCC releases of notices or actions or when required to comply with federal laws or FCC regulations requiring public disclosure of the information contained in our records; to third parties, including individuals and businesses in the communications industry and public safety, FCC vendors and their contractors, and to other federal agencies or state, local, U.S. territorial, and Tribal government entities to administer, support, participate in, or receive information related to, FCC programs and activities; or to ensure compliance with the confidentiality and other rules regarding information sharing in the FCC’s programs and activities; to other federal agencies or to other administrative or adjudicative bodies before which the FCC is authorized to appear; to federal, state, or local law enforcement when FCC becomes aware of an indication of a violation or potential violation of a civil or criminal statute, law, regulation, or order; to Federal agencies, non-Federal entities, their employees, and agents for the purpose of detecting and preventing fraud, waste, and abuse in Federal programs; to non-federal personnel, including contractors, grantees, and volunteers who have been engaged to assist the FCC in the performance of a contract service, grant, cooperative agreement, or other activity related to this system of records and who need to have access to the records in order to perform their activity; and, to  appropriate agencies, entities, and persons when the FCC suspects or has confirmed that there has been a breach of information related to this system.

A complete list of the routine uses can be found in the system of records notice associated with this collection, FCC-2, Business Contacts and Certifications, posted at https://www.fcc.gov/managing-director/privacy-transparency/privacy-act-….

Disclosure: Your submission is voluntary. However, failure to provide information to the FCC, including your name, contact information, and/or other necessary personally identifiable information (PII), may preclude you from submitting a report, filing, or complaint on PSSC.

 

Contacting the FCC

Other channels listed below are also available for PSAPs, other Public Safety entities, and the public to provide information to the FCC on service outages and related issues:

Email:
publicsafetysupportcenter@fcc.gov

Emergency Issues (24/7):
Phone: (202) 418-1122 FCC's Operations Center

Non-Emergency Public Safety or Licensing Issues:
Monday-Friday, 8AM-6PM ET, except Federal holidays
Phone: (877) 480-3201
TTY: (717) 338-2824