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Best Contact Center Workforce Software with Mobile Access Capabilities
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(2,470)4.4 out of 5
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1st Easiest To Use in Contact Center Workforce software
View top Consulting Services for Talkdesk
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re
Users
- Supervisor
- Team Lead
Industries
- Consumer Services
- Computer Software
Market Segment
- 61% Mid-Market
- 20% Enterprise
Talkdesk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Call Management
147
Helpful
132
Efficiency
129
Features
119
Cons
Call Issues
98
Technical Issues
68
Missing Features
56
Notification Issues
55
Connection Issues
49
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.0
Automation
Average: 8.1
9.1
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.1
Seller Details
HQ Location
Palo Alto, CATwitter
@talkdesk7,058 Twitter followers
(175)4.2 out of 5
15th Easiest To Use in Contact Center Workforce software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of e
Users
No information available
Industries
- Insurance
- Financial Services
Market Segment
- 55% Enterprise
- 34% Mid-Market
Verint Workforce Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Efficiency
25
Scheduling
22
Features
12
Simple
6
Cons
Limited Customization
9
Learning Curve
8
User Interface Issues
8
Display Issues
5
Integration Issues
5
Verint Workforce Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
7.7
Automation
Average: 8.1
7.8
Performance Analysis
Average: 8.2
8.4
Intraday Management
Average: 8.1
Seller Details
Twitter
@Verint7,785 Twitter followers
Ownership
NASDAQ: VRNT(1,724)4.3 out of 5
13th Easiest To Use in Contact Center Workforce software
View top Consulting Services for NiCE CXone Mpower
Entry Level Price:Starting at $71.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
Users
- Customer Service Representative
- Supervisor
Industries
- Consumer Services
- Information Technology and Services
Market Segment
- 52% Mid-Market
- 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Efficiency
29
Features
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
13
Poor Customer Support
11
Delays
10
Slow Loading
10
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.1
Seller Details
Twitter
@NICELtd14,733 Twitter followers
Ownership
NASDAQ: NICE(302)4.2 out of 5
12th Easiest To Use in Contact Center Workforce software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Aspect Cloud Workforce, now enhanced with Aspect Workforce Experience, is a unified workforce management solution designed to engage organizations of all sizes in effective workforce management. This
Users
- Customer Service Representative
Industries
- Financial Services
- Telecommunications
Market Segment
- 64% Enterprise
- 27% Mid-Market
Aspect Workforce Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Scheduling
7
Efficiency
6
Ease of Use
5
Features
5
Analytics
3
Cons
Learning Curve
4
Complexity
3
Difficult Learning
2
Learning Difficulty
2
Limited Customization
2
Aspect Workforce features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
7.9
Performance Analysis
Average: 8.2
8.6
Intraday Management
Average: 8.1
Seller Details
HQ Location
Boulder, Colorado, United StatesHunting for software insights?
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