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RoomRaccoon Reviews & Product Details

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KB

Kyle B.

Small-Business (50 or fewer emp.)

3/23/2023

"System is buggy from time to time. The price for what you get does not equate to actual value."

1.5/5

What do you like best about RoomRaccoon?

Its a refesh of similar platforms. A re-skin or perfected beta for short term rental managment UX platforms....I think of asana or slack or g-suite in combination Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Its buggy and WAY overpriced to without ANY robust features or perks to validate the premium. Too simple to be considered $500+ per month. Definately not thinking of their target market with the price. Review collected by and hosted on G2.com.

What problems is RoomRaccoon solving and how is that benefiting you?

My problem is more of a standard of how I want to manage airbnb short-stays. There are other paltforms that have similar if not exact ability. Having an extra step in intregations set up does not bother my team. Especially when we pay much less to do so. It is actually preferred that they understand how how cloud systems work for the company and how to trouble shoot Review collected by and hosted on G2.com.

Response from Lindsay Krause of RoomRaccoon

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Thank you for taking the time to share your valuable feedback with our team, Kyle. We set a high standard for ourselves and are sorry to hear that our service did not satisfy your expectations at this time. Please provide us with your contact details so our team can assist you further. Alternatively, reach out to contact@support.roomraccoon.com with any further comments, concerns, or suggestions you wish to share.

RoomRaccoon Product Details

RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required.

Seller

RoomRaccoon

Discussions

RoomRaccoon Community

Languages Supported

German, English, French, Croatian, Italian, Dutch, Portuguese, Spanish

Product Description

Organizes your reservations from all your channels and keeps track on your guest preferences.

Overview by

Lindsay Krause

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

RoomRaccoon Media

Property Management System (PMS) with an easy-to-use calendar view dashboard.

RoomRaccoon Demo - RoomRaccoon Channel Manager

Manage your inventory from a single platform with the RoomRaccoon Hotel Channel Manager.

RoomRaccoon Demo - Integrated Booking Engine

Fully integrated booking engine that connects to your website to convert online visitors to bookers.

RoomRaccoon Demo - Integrated Payment Gateway

Make it easy, fast, and secure for your guests to pay at any point in the customer journey; be it online or at the front desk. RaccoonPay is a fully integrated payment gateway that uses automation to instantly process transactions at the click of a button

With RaccoonUpsell, you can add another layer to your pre-arrival process that allows guests to personalize their stay and generate additional revenue for your hotel without lifting a finger.

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DZ

Daniel Z.

Project Manager - Especialista en comunicación de datos

Small-Business (50 or fewer emp.)

11/30/2023

"Simplifying Hospitality Management"

4/5

What do you like best about RoomRaccoon?

RoomRaccoon impresses with its comprehensive and user-friendly approach to hospitality management. The platform excels in streamlining hotel operations, offering a centralized solution for reservations, guest communications, and property management. The intuitive interface allows for efficient navigation, making daily tasks such as booking management and check-ins a seamless process. The integration of features like channel management and online booking enhances visibility and accessibility, contributing to increased bookings and revenue. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

What problems is RoomRaccoon solving and how is that benefiting you?

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

FA

Faisal A.

Team Manager

Small-Business (50 or fewer emp.)

11/5/2023

"My hotel is much more organized"

4/5

What do you like best about RoomRaccoon?

Roomracoon has been an absolute game-changer for our hotel management! The intuitive interface and seamless integration of reservation and billing systems have significantly boosted our efficiency. The dynamic room assignment feature ensures optimal occupancy, and the detailed analytics provide valuable insights for strategic decision-making. Our guests love the smooth check-in process, and the responsive customer support team has exceeded our expectations. Roomracoon has not only simplified our daily operations but has also elevated the overall guest experience. A must-have for any hotel looking to stay ahead in the industry! Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Despite its promising features, Roomracoon has its share of drawbacks. The software occasionally experiences glitches, leading to disruptions in our reservation system and causing frustration among both staff and guests. The learning curve for mastering its functionalities is steeper than anticipated, requiring more time for training than initially expected. Some users have reported a lack of customization options, making it challenging to tailor the system to specific hotel needs. Additionally, the customer support, while generally responsive, could be more proactive in addressing issues. While Roomracoon has potential, these drawbacks have posed challenges for our team in fully optimizing its use. Review collected by and hosted on G2.com.

What problems is RoomRaccoon solving and how is that benefiting you?

RoomRaccoon aims to revolutionize hotel management by addressing key industry challenges. The software streamlines reservation management, automates tasks like check-ins and invoicing, and optimizes room occupancy through dynamic rate adjustments based on demand. With robust reporting and analytics features, RoomRaccoon empowers hotel owners to make informed decisions about pricing, marketing, and overall strategy. Its channel management functionality simplifies the process of maintaining synchronized listings on various online travel agencies, contributing to better visibility and revenue. By enhancing guest experiences through faster check-ins, personalized services, and improved communication, RoomRaccoon ultimately helps hoteliers operate more efficiently and ensures higher guest satisfaction. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Hey there, Faisal!

Thank you for your insightful feedback about RoomRaccoon. We're delighted to hear about the positive impact our system has had on your management and guest experience.

We genuinely appreciate your insights about the challenges you've faced. We are actively addressing the occasional glitches and disruptions, and we are committed to providing better resources and support to assist with the learning curve and customisation options.

If you have any further suggestions or questions, please don't hesitate to reach out.

Warm regards,

Team RoomRaccoon

CM

Cliff M.

UX/UI Usability Research Tester

Small-Business (50 or fewer emp.)

11/6/2023

"Best booking management System around!"

5/5

What do you like best about RoomRaccoon?

I'm a fairly new user of this software/system so i'd have to say so far what I like best was the ease of the entire process of initially getting set-up. There were a couple minor hiccups throughout the process but it was mostly tweatking to get things just right for our specific business. Their customer support solved the isse with ease and quickly! One of the best customer service experiences i've ever encountered Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Absolutely nothing comes to mind. My staff is loving it compared to the outdated and complicated software we were using prior. Review collected by and hosted on G2.com.

Response from Lindsay Krause of RoomRaccoon

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Thank you so much for taking the time to share your experience with RoomRaccoon, Cliff. It's great to know that the initial setup process was smooth for you, and we're glad that our customer support team could assist you promptly and effectively in tailoring the system to meet your specific needs. We're also pleased to learn that RoomRaccoon has significantly improved the efficiency of your hotel operations compared to your previous software. It's fantastic to hear that your staff is enjoying the system, finding it user-friendly, and benefiting from the time saved in the training process. We look forward to continuing to support your hotel's success.

SF

Sandy F.

Small-Business (50 or fewer emp.)

8/29/2023

"owner"

5/5

What do you like best about RoomRaccoon?

They system is easy to use and works perfect for our boutique hotel. The upside nos having to set all the mapping and pricing for the OTA that can get complicated. Good thing they have articles and customer service to help. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

I wish they had a better way to communicate over the phone. It's all via email and articles. I would pay to have hep on the mapping and set up that's the complication. Offer that service to do the set up and mapping for OTA for a fee. The software is affordable because we have to input and do all the work. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Hey there, Sandy, and thank you for your feedback! We're glad RoomRaccoon works well for your boutique hotel and simplifies OTA mapping and pricing.

We appreciate your suggestion for improved phone support and assistance with mapping setup, and we're committed to addressing these needs.

If you have more ideas or need further assistance, please reach out.

The RoomRaccoon Team

UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

1/8/2024

"Reliable choice for small businesses in the hospitality industry."

4/5

What do you like best about RoomRaccoon?

One of the standout features of RoomRaccoon is the prompt and efficient customer support. Whenever I encounter an issue or have a question, the support team responds almost instantly, offering helpful solutions and guidance. This level of support is crucial for ensuring a smooth operation in the hospitality business. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

One notable drawback is the system's occasional slowness when it comes to saving and updating information. This delay can be frustrating, especially during peak operational hours when efficiency is crucial. Improvements in the system's speed would greatly enhance the overall user experience. Review collected by and hosted on G2.com.

Response from Lindsay Krause of RoomRaccoon

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Thank you for taking the time to share your feedback on RoomRaccoon.

We are thrilled to hear that you find our customer support prompt and efficient. Providing quick and helpful solutions is a priority for us, and we're glad to have met your expectations in this regard.

We also appreciate your constructive feedback regarding the occasional slowness in saving and updating information. We understand that speed is crucial, especially during peak operational hours. Please be assured that we are actively working on improvements to enhance the system's speed and provide a smoother user experience.

Thank you again for your feedback and for choosing RoomRaccoon.

The RoomRaccoon Team

SC

Singita C.

Small-Business (50 or fewer emp.)

9/18/2023

"Review on RoomRaccon - Singita Chauke Cape Blu Villa (158259)"

4.5/5

What do you like best about RoomRaccoon?

I enjoy the ease of use. My customer experience manager Serena is always going above and beyond to check up on me and my progress and suggest ways I can improve business. The customer service is really admirable. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

To be honest there are no downsides to Roomraccoon, if ever I need help with something there are guides or someone is able to assist in altering my package to suite my needs. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thanks for your positive feedback, Singita C.! We're thrilled you find RoomRaccoon easy to use and appreciate the excellent customer service provided by Serena. We will definitely let her know!

It's great to hear that you haven't encountered any downsides with our platform, and that you find the calendar syncing beneficial for managing your bookings.

Don't forget we're here to assist and provide top-notch service.

Thank you for choosing us! The RoomRaccoon Team.

NS

Natia Gous S.

Small-Business (50 or fewer emp.)

11/4/2023

"Modern booking system"

5/5

What do you like best about RoomRaccoon?

easy to use, good integration with partner accounts Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

System sometimes doesn't save or hang for long periods when there are updates Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thank you for your feedback, Natia!

We understand the issues you faced, and we're actively working on resolving them to ensure a smoother experience for you.

We're pleased to know that our software is helping you streamline your operations. Your satisfaction is essential to us, and we're committed to making your experience even better.

If you have any further suggestions or concerns, please feel free to share. We appreciate your support and look forward to continuing to serve you!

Team RoomRaccoon

VK

Visa K.

Small-Business (50 or fewer emp.)

8/18/2023

"Comprehensive system thats easy to use"

5/5

What do you like best about RoomRaccoon?

The integration with OTAs, the payment system and the communication link to keep guests informed. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Support for the initial integration to OTAs took longer than the promised turnaround time. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thank you for your feedback, Visa! We're pleased to hear you value our OTA integration, payment system, and guest communication.

We apologise for any initial delay in the support. We're here to streamline your operations and enhance the guest experience. If you have further input, please share.

The RoomRaccoon Team

SS

Shashwat S.

Sr. Business Development Manager

Mid-Market (51-1000 emp.)

11/2/2023

"Best automated system"

5/5

What do you like best about RoomRaccoon?

The best about Room Raccoon is that it automatically syncs price, availability, meals of and individual hotel according to their availability on various sites. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

I dont dislike any feature about room raccoon Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

9/26/2023

"Quick and easy to learn!"

5/5

What do you like best about RoomRaccoon?

RoomRaccoon basically has everything in one. Literally a property management system that manages all aspects of a hotel / guest house. Customer support is always available to help Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Only down side is that you need multiple email adresses to set up multiple properties under one collection instead of just using the central reservations email address Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thank you for your positive review of our software!

We're thrilled to hear that you find our tools comprehensive and efficient. We appreciate your feedback regarding the email address setup for multiple properties, and we'll consider it for future improvements.

It's also great to know that our platform has made channel management easier for you. We're here to support your hospitality business, and if you have more feedback in the future, please feel free to share.

The RoomRaccoon Team.