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Pleasant and friendly staff. Comfortable aircraft. Speedy boarding. Took off on time. Arrived earlier than scheduled. Overall very enjoyable flight.

This was a short hop internal flight from Seville to Madrid, so it was a small Regional Jet. Boarding required taking a shuttle bus from the gate to the plane, and we had to wait around standing on the crowded bus -- which WAS air conditioned, at least -- until the plane was ready for us to board. The flight itself was fine -- although the seats were tiny, there was no-one seated next to me, so it was reasonably comfortable. There was no food or beverage service, and no readily-accessible entertainment (apparently there was entertainment you could access via a closed wifi network, but it seemed more trouble than it was worth), so I pretty much slept for the entire short flight.

I slept through almost all of this short flight so didn’t experience this myself, but my daughter was appalled that a older passenger in the seat behind her put her naked and extremely scary feet on the back of her armrest.

Our seats were reassigned on the day of departure and our small family group of 3 was split up unnecessarily — my wife was seated many rows behind myself and my daughter. The seats were also very small and very tightly packed — there was no space at all — and the seat cushions were hard and uncomfortable. I couldn’t sleep because it was painful on my butt. The cabin crew were nice and the food was decent enough, though.

Could have used more leg room for “business class” which is basically coach with a middle seat blocked. Crew was friendly, attentive. Zero entertainment.

Wonderful business class flight in a lovely new plane with an excellent crew

It was a good experience, especially travelling with a baby and their accessories

Great experience overall, no issues with boarding, flight crew or services on board.

Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!

Crew were very friendly and helpful. They explained to us in detail the delay in our takeoff due to the storm that rolled in from Belfast and did their best to make up the time. Always great to fly BA!