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Food and some of crew members' service have room to improve

Food could be better it was okay. Entertainment seems dated it was something but in this day and age could be a lot better.

The customer service was excellent. They noticed that our connecting flight was scheduled too closely for us to complete customs, so they changed the flight. Our initial flight was delayed, and they were able to get us on another flight, all without charging us any additional fees. I would fly them again anytime!

It was great, but my bag was not loaded onto the connecting flight. I'm currently getting it resolved. If this isn't a problem, everything else was excellent.

The plane hasnt left im stuck in seatle still my flight has been grounded for almost 5 hours

I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.

I like the food, the crew and everything.!!! Except for the delay in our flight.

Ok, the flight was late and the plane was old. The check in crew in Narita were amazing however.

One of the flight was delayed. The flight attendant of returning flight to LA was mean.

The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).