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Seats not comfortable. We had requested vegan meal and it wasn’t given.

did not get a notification about seat selection ahead of time. We didn't end up sitting together.

The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.

It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend

We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later

Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.

We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.

Had some luggage loading delays but it was still a good experience

No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...

Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .