10.0
Our experience with hertz was excellent. We landed in Gatwick and walked to Hertz from the airport which was not very far. The car was ready and we had an upgrade to an automatic and I think the car was a bit bigger too. So all in all we are very happy with our experience. The car was very economical it was a Toyota four door CR hybrid. Thank you kayak for organising this, can’t fault anything. Drop-off was very smooth, we arrived half an hour before we had to drop it off someone was there immediately to assess it and we were told there was zero problems so no extra charges. Wonderful service all in all.Reviewed 8 Sep 2026
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8.0
Good customer service, great vehicleReviewed 3 Jan 2026
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10.0
Great car very quick pick up and drop offReviewed 27 Jul 2025
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8.0
The car sizing was an issue , I booked a Peugeot 3008 ( or similar ) , after checking car sizes and doing some investigation . We had recently hired a MG HS, so expecting a 3008 or similar . They offered us a MG ZS , which is similar but much smaller . I knew a HS. and 3008 were similar . I then had to push to get a car similar , end up with an MG HS , for similar cost. There isn’t any effort for car rentals to actually have the car booked available ? . A tad annoying when it’s a rental for 55 days and sizing is critical.Reviewed 22 Jul 2025
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8.0
Overall very good. One piece of feedback, I ordered the car for a specific time and it wasn’t ready at that time, we had to wait while it was being washed. Not really a problem but it was a waste of about 20 mins for us.Reviewed 18 Jul 2025
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2.0
Utter thieves- fabricated damage and a blase check out and meticulous check in to identify and wrongly charge for meticulous damage.Reviewed 10 Dec 2024
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6.0
The vehicle was good, but spoilt by not having an owners manual, so it was difficult whilst driving to understand some of the controls and what the car was doing by itself. I had to go onto the internet to find out what the buttons on the steering wheel did. Finally on returning the vehicle, I told them that a stone had hit the windscreen and it had a crack. When told that the 'costly' collision damage waiver did not cover the cost of repair, I was dismayed, I was told I should be able to claim on my travel insurance. Subsequently, Hertz have included a bill for 808 pounds for the repair of the windscreen. I shall challenge that as I got a quote of 148 pounds for the same repair. I have told my bank to hold over that payment, whilst the matter is resolve with my travel insurance. None of the paperwork I received from the people at the yard, gave me any indication of the exclusion of damage to a windscreen would not be covered by collision damage waiver.Reviewed 29 Sep 2024
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10.0
Pickup was great, car was excellent. Staff was very helpful in giving directions and getting cab service. Car return was somewhat confusing trying to find the return area.Reviewed 10 Sep 2024
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2.0
Inattentive staff, damaged vehicle, but the most egregious issue is the hidden fees and charges, tripling the cost at a time when you have no choice to payReviewed 24 Aug 2024
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2.0
My car broke down and it took them 6 hours to get to usReviewed 2 Jul 2024
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6.0
Staff was very friendly and interested to help. We reserved a Volvo XC90 and we were given an XC60. We pointed it out to the service desk. They acknowledged the error, but said that they couldn’t help because we prepaid and that we would need to contact customer service. Customer Service said that they needed approval from the location. I am assuming that I will not receive an adjustment. That causes me not to book through Kayak. Additionally, they charged me £212 for minor scratches on a wheel.Reviewed 24 Jun 2024
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2.0
We were not allowed to collect the car. Three different reasons were given but we fear we were profiled due to race and not allowed to hire the car.Reviewed 19 Mar 2024
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