Dealership Engagement System (DES)™ Blog
Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive published its 2025 Service Industry Study in November 2025. The number that matters most: in 2023, 72% of …
Kimoby Integrates With PBS
Kimoby connects to PBS for repair order and customer data. Here's what that connection covers today, where it stands com …
Kimoby Integrates With Tekion
Kimoby connects to Tekion for repair order, customer, and appointment data. Here's what that connection covers today, wh …
Kimoby Integrates With CDK
Kimoby connects to CDK for repair order, customer, and appointment data. It's also currently the only DMS where a Kimoby …
Your Phone Is Losing You Money. Here's the Math.
Every service department has a version of this Tuesday morning. Two customers at the counter. A tech waiting on a signat …
10 Service Lane Delays That Cost Dealerships Money (and how to fix each)
Every service department has the same complaint: there are not enough hours in the day. Usually the problem is not the p …
How to Evaluate Dealership Service Lane Software in 2026
Most service lane software demos look great. The trouble starts six weeks after install, when your advisors quietly go b …
Dealership Voice AI Agent: A Service Department Buyer's Guide
Industry research covering nearly 600 franchise dealerships found that service departments miss an average of 158 appoin …
Best Service Lane Software for Dealerships (2026 Comparison)
Your DMS tracks the repair order. It doesn't run your service lane.
Your DMS Can't See What Drives Your Bonus
As a service manager, a big chunk of what you take home every month isn't salary. It's variable compensation. Most plans …
How to Improve Automotive Service Department Communication
Most service departments have a communication problem, and most of them don't know how bad it is. Poor communication is …
The 5 Magic Buttons Every Service Advisor Wants
" What happens when you ask service advisors what they’d automate if they had a magic button? The answer reveals why you …
The Car Dealership Service Advisor Texting Playbook
Your service advisors probably leave 30 voicemails a day. Maybe 10 people call back. The rest? It’s ROs sitting open and …
How to Turn Fixed Ops Into Your Most Profitable Department
Annual forecasts in the service drive are mostly guessing games. As Joe Sassin from BCJS Enterprises says, there is noth …
Why Your Car Dealership Payment Solution Is Out of Date in 2026
The 2026 cars on your lot and the ones coming in your service lane have evolved a lot since 2010.
Car Dealership Fixed Operations Guide for Management
Fixed operations is the service department, the parts counter, and the body shop. At the average franchised dealership, …
How to Increase Your CSI Score With Effective Strategies
Let's talk CSI. A metric that reflects your customer relationships and can affects your OEM position, and impacts your p …
How to Prepare Your Dealership Service Department for EVs
The EV wave isn’t “coming”, it’s already here. And if you’re still running your dealership fixed operations like it’s 20 …