I love Sandrine Bonnaire. Not love her in the "sell my possessions and move to Paris" love her, but love her in movies. In this movie especially. Every second she is on the screen, I was riveted to her. Her somewhat jerky and stiff physical mannerisms, her plain but beautiful face. And even though from the start we sense that her character is odd, creepy even, we can also feel her almost childlike panic and pain early on when we learn she can't read. It's enormously moving, and it creates a sympathetic bond with her that complicates how we view the events that follow. I just love her, and that probably clouded my overall estimation of the film. That's not to say the film is otherwise weak. It's not. The exploration into the class conflict between the rich and their help was excellent. And so was the portrayal of the sociopathic personality, shifting from sweet smiles to cold-bloodedness in a process devoid of emotion. Chilling, especially so when the sociopath is a waifish beauty. It's a very good movie made great by Sandrine Bonnaire's performance.