Okay, first I have some confessions to make. I have never set foot in a salon. Most of the people who cut my hair have stuffed dead animals on the wall and old magazines in the lobby. I would never pay more than $20.00 for a haircut. In my opinion most reality shows are for lobotomized idiots.
So having said this why, has this show grown on me? I really get to see working models of group dynamics. I also like the way that she focuses on leadership as well. I think that a a person could learn more about these two subjects watching this show than many seminars, classes or books.
Sure she comes in boots some ass and is very blunt. Keep in mind that these organizations are in deep trouble and need that approach. She is very firm and to the point. She might be direct but, I have looked closely she is not a bitch. Watch and listen carefully, her criticisms although intense are not personal. Her criticisms are about behavior and not directed at peoples character. It is not some power trip for her it is for a bigger purpose. 95% of bosses in any work place or people in general can't do this. After she get the staffs attention she eases up and builds the team and the owners up.
All and all this show is great in that it some very good value and is not just the run of the mill "reality" this show can teach about the human condition and relationships as well. 10 out 10 for not dumbing things down and modeling (No pun intended) useful methods of dealing with people.