I think the reviews are really harsh. Its a typical Hallmark film. I don't think Carlos was bad I just think he felt awkward being around another woman honestly. Him and Alexa are really open about their marriage and do literally everything together. Adelaide has done Major Major work so seeing her in a Hallmark film does throw you off. Carlos comes off more Comedian hence the show Big Time Rush so seeing him in Romance films might throw people off also. But I liked it, it was cute. Honestly I think all Christmas movies come off a bit cheesy but that's kind of the point. As cheesy as they are I enjoy them all lol.
