I have to remember that one of the goals of the new GAC network is to be family friendly. I'm guessing that means movies like this one, with an obvious nod to Cinderella, are aimed to include children in the audience.
I'm used to Christmas rom/coms aimed at adults. I expect a little more subtlety in the acting. In this movie it seemed that many actors were delivering their lines with emphasis and the result often didn't seem natural, perhaps even melodramatic. That is especially the case with Cindy Busby. Add on her smile which can look pasted on and it seems even less natural. Jilon VanOver was a little better, but only slightly. In addition, characters' reactions to actions or preceding lines seemed out of place and transitions were rough.
The script often made no sense or was confusing. I will say as a definite positive that the story had some interesting twists from the beginning. I am very unhappy with a reviewer who included an untagged spoiler that bore directly on one of those twists. I think I probably would have suspected, but I will never know and the twist was revealed about the halfway point. The tone of the story was upbeat and there was almost no tension other than Madison's nerves and that seemed overplayed not to mention inconsistent.
I agree that the sets gave a definite low budget feel. The "Gala" had something like only 30-40 people and a tiny stage. The makeup was often bad, especially for Cindy Busby.
I find it interesting that all the written reviews as of this writing are lower than the average overall rating, including my own. Many of those reviews are critical of Busby's singing. I found her singing to be mostly pleasant, but lacking the polish of a regular singing performer. I would leave it at that were it not for the fact that her final note of her final song was off key.