When Lily calls Jupiter Tech customer service, the man there tells her that she had to kill her Alpha, and that she is not alone. Well, that means the company was well aware of the calamity and knew how well-spread and irreparable it is. In such a case, the company should have initiated some safety protocol to deactivate all Alphas, they should have installed such a protocol, and the company should have informed the police to start joint action to save all Alpha owners.