This show is the same show you will watch when you see any of the other truTV (a more ironic name there has yet to be) shows, such as Southern Fried Stings, All Worked Up and Hardcore Pawn.
Right from the start, a sort of fabricated atmosphere clings it's self to the program that can not be shaken. There are never any situations involving a hint of normalcy, to the point where in order to believe it one would have to assume that the city of Los Angeles has one repo agency of about four or five people doing hundreds--if not thousands--of repossessions within the span of a week. Either that, or normal people simply do not exist in LA (and as a New Yorker, I know this just opens up for all sorts of rimshot-worthy cracks).
But even if it were not fake--which the show tries to excuse by claiming they are "re-enactments"--this would qualify as the worst-run business on planet Earth. It's simply unreal to see Luis seriously try to run a business where many of the employees are not just antagonistic, but downright combative with the people they are supposedly repossessing from. Which I figure is about the same as zoo keepers smacking bears with sticks for yucks.
But it is fake. And fake or real, it's part of a disturbing trend in reality TV; focusing on the misery and desperation of others for the sake of entertainment. And in a time in our nation's history when so many are getting foreclosed on and having property repossessed by predatory loan companies, this sort of thing is not just insensitive, it's cruel. truTV is cruel for making it, and whoever has been watching it for the past eight or so seasons is even worse. Congratulations; I hope the bottom of that barrel is comfortable.