Episode 1 was very well done. It was interesting and engaging and I enjoyed the references to "Mindhunters" which is my favorite Netflix series.
Yes, episode 2 was really frustrating. I thought it was an issue with my Apple TV unit. I tried to turn on and off subtitles, closed the Hulu app and opened again, and downloaded the lates TVIOS. I ended up skipping most of the episode and went to episode 3 which was fine.
Your work was excellent and you deserved better than this. I hope that whichever service was responsible takes ownership and I hope Netflix features it again.
To those who gave a low rating, it was definitely frustrating. Since it's been fixed, and the filmmaker is the one who was most affected, consider relooking at your rating for the series. And, I have no connection to the filmmaker or the production. Just someone who thinks this is a very good documentary.