Generative AI Solutions & Offerings
An AI-first approach to transform business operations, harnessing the power of generative AI
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Generative AI for business is no longer a choice, but an important strategic requirement for competitive advantage. It’s undisputed that generative AI technologies give rise to significant boost in productivity and innovation. Infosys BPM AI & generative AI offerings, part of Infosys Topaz, makes this possible by bringing together ready-to-use industry solutions, a large partner ecosystem, and responsible and ethical design frameworks.
Key Stats
12000+ AI assets
150+ Pre-trained AI models
676 Patents for AI & automation
100+ Technology partners for AI evangelization
120+ Startups onboarded
Reimagine Your Business with AI-first Operations
Unlock the power of Gen AI to drive exponential business value and amplify human potential, powered by Infosys Topaz’s Generative AI BizOps Platform
Our AI-first BPM approach emphasizes the strategic infusion of AI technologies to reimagine and enhance every facet of your business operations, from backend operations to customer engagement. This results in more agile, intelligent, and customer-centric business models that can dynamically adapt to changing market demands and consumer expectations. By prioritizing AI in digital transformation initiatives, companies can unlock unprecedented levels of efficiency, innovation, and competitive advantage, ensuring they are well-equipped to lead in the digital age.
What Sets Us Apart?
AI systems must be built with robust safeguards, from source data to output generation. We prioritize responsible and ethical AI practices, implementing rigorous risk management to mitigate biases and hallucinations. We have collaborated with multiple industry and regulatory bodies as well as internal experts to develop a responsible AI framework, which is infused into our AI platforms and frameworks. In addition, our platform is designed to evolve alongside regulatory and security changes.
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As an organization, we aim at leveraging AI to drive innovation across work, workplace, and workforce. Our approach helps your organization by automating mundane tasks and freeing up time for creative and strategic initiatives, empowering your future by fostering innovation and enhancing decision making. To cite an example, a Japanese telecommunication provider uses our Gen AI platform to empower 900+ users in navigating complex supply chain operations and to cut down new user onboarding and training timeline by 50%.
At Infosys BPM, we have a strong blend of business, domain, and technology resources. We bring domain expertise, multidisciplinary workforce, and cutting-edge technology assets to drive AI transformation rapidly and at scale. Our extensive repository of over 150 pre-trained models, 12,000+ AI assets, and domain expertise can accelerate the time to market and delivers superior outcomes.
Our Generative AI Successes
Here are a few of our top solutions that leverage the power of generative AI to deliver key benefits across business functions.
HR Assistant
A business HR assistant that understands employee queries and answers them fast and accurately.
Order Management Assistant
A solution that enables operations staff to rapidly acquire process knowledge and provide expert responses.
IT Virtual Assistant
A virtual service desk to deflect customer query volume and improve response times.
Contract Risk Analyst
A solution to extract and summarize contracts, enabling risk management teams to review contract clauses and identify risks.
Sales Insights Assistant
A solution that empowers the sales team to visualize, analyze and derive insights on the go from order management data.
Data Profiling Assistant
A solution to accelerate data acquisition from a variety of sources, and perform enrichment and publishing.
Helpdesk Insights Analyst
A solution that analyses requests from multiple channels and diverse data sources and provide detailed insights on key drivers, sentiments, resolutions and optimization opportunities.
Spend Analytics Insights Analyst
This solution leverages historical spend data to identify areas for cost reduction, automating the analysis to uncover trends and patterns that are difficult to detect manually.
Infosys BPM Gen AI Services
Infosys BPM is taking an AI-first approach to its own transformation. We are leveraging our Infosys Topaz assets to bring the power of AI & generative AI, analytics and cloud to accelerate market offerings and enterprise digital transformations. In addition to AI-first operations, we drive digital transformation initiatives for clients, including GCCs and SSCs.
Advisory services
Assessment of processes, people, data and technology and create the AI-first journey to adopt and scale AI & GenAI capabilities.Customized AI Solutions
We deliver BPM-focused solutions with the help of our domain specialists using In-house and Partners AI & Gen AI solutions.Gen AI Business Operations platform – Accelerating AI-first Journey
This platform is a suite of tailormade, ready-to-use BPM-focused solutions embedded with responsible design frameworks to accelerate the AI-first journey.Responsible AI
Our Responsible AI Suite is based on the AI3S framework of Scan, Shield, and Steer, built on an end-to-end autonomous platform approach to Scope, Secure, and Spearhead enterprises’ AI solutions and platforms.Fast-Track Your Gen AI Adoption
We will help you fast-track your adoption with ready-to-deploy generative AI solutions. Our gen AI adoption plan for your enterprise takes typically to 4-6 weeks, involving discovery, design and go-live with a pilot gen AI use case. Here are the key phases of our approach:
- Discovery: Identifying your business challenges, assessing the process maturity for AI fitment, evaluating your existing tech landscape
- Design: consolidating and quantifying possible gen AI interventions
- Pilot: Jointly identifying potential use cases and building and deploying the pilot
For an in-depth view, our typical gen AI implementation phases and timelines are below.
Insights
Success Stories
Bringing values to businesses through our products and services
Case Study
Rewards & Recognitions
Awards & Analyst Recognitions Won by Infosys BPM
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