Please fill out the form below to contact our support to:
Report an ad technical problem:
- Please let us know what kind of ad was seen and where on the website. This information helps us troubleshoot the issue or report the technical problem to our partners. A screenshot or further detail may be requested from one of our support staff once we speak to you. This will help us understand what you are seeing.
- Please view our transparency policy for more information, IFLScience is in no way connected to any advertised product, service, or company. Our support is only related to technical problems on this website.
Report an issue on the website:
- Please provide the link of the page and detailed description of what is occurring. A screenshot or further detail may be requested from one of our support staff once we speak to you. It is helpful to understand what kind of device you are using so we can pin point the issue as quickly as possible: ie iPhone, Desktop computer, Operating System (Windows or Mac).
Ask questions about your account and memberships
- Our support team is available from 8:00am - 5:30pm EST. We will do our best to respond as promptly as possible.
Provide General Feedback!
Overall we LOVE❤️ to hear ideas and feedback from our readers. We value your opinion and strive to provide you the best experience possible.
FAQs
General
To sign up for a membership, visit our Subscription page. Follow the prompts to create an account, select your membership plan, and enter your payment information.
We offer several membership plans to suit different needs with monthly, yearly, and 2-year terms. Detailed information about each plan can be found on our subscription page.
Yes, you can upgrade or downgrade your membership plan at any time. Please contact our support team by filling in the information in the form above.
We occasionally offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter to stay informed about the latest offers.
We welcome your feedback! You can provide feedback by contacting our support team by filling in the form above. Be as detailed as possible (screenshots welcome!), our product team really appreciates that!
Yes, we offer additional benefits for long-term members, such as exclusive content, early access to new features, and special discounts. Details can be found in the Subscription page of our website and in our newsletters.
While we don't have an exact date, we do plan on releasing out membership features to other regions. For the time being we have limited features available for those who register an account. Stay tuned for updates on the website or in our newsletters
Account Management
To update your account information, log in to your account, navigate to the "Profile" tab, and make the necessary changes. Be sure to save your updates before exiting.
If you forgot your password, click sign in on the top right-hand corner of the screen and select "Forgot Password" on the sign-in modal. Enter your registered email address, and we will send you instructions to reset your password. If you are having trouble, please contact support in the form above.
Billing and Payments
We accept major credit cards, including Visa, MasterCard, and American Express. Additional payment methods may be available depending on your location.
To view your billing history, log in to your account and navigate to the "Transactions" section. Here, you can see a detailed history of your transactions and download invoices.
To cancel your membership, please turn off “auto-renew” found in the “Library” Tab of your account. Please note that cancellation will take effect at the end of your current billing cycle. If you have any questions, please contact our support team above.
Refunds are generally not available for canceled memberships. However, if you believe you have a special circumstance, please contact our support team for assistance.
Content and Features
Your membership grants you access to exclusive content, including articles, videos, podcasts, and special sections like The Vault. The exact content available will depend on your membership plan and can be reviewed on our subscription page.
Memberships are individual and cannot be shared. Sharing your account details violates our terms of service and can result in account suspension. While we don’t have group subscriptions at this time, please contact our support by filling in the information above if there is interest.
Once you are logged in to your account, members-only content will be accessible automatically on the website and is based on the plan you’ve chosen.
The Vault is an exclusive, enigmatic story repository tucked away in the secret depths of IFLScience, accessible only to those with All-Access privileges. It houses a collection of bizarre and thought-provoking content, including fascinating forensics, strange medical cases, worldly wonders, and historical horrors.
Privacy and Security
We take your privacy and security very seriously. For more details, please review our Privacy Policy.
Yes, all payment transactions are processed through a secure payment gateway. We do not store your credit card information on our servers.