Helpdesk App Integrations

Jitbit helpdesk supports integration with multiple third-party apps and services.

• ChatGPT / AI Assistant - AI-powered response generation, summaries, KB article creation, and custom tools
• MCP Server - Connect AI coding assistants (Claude Code, Cursor, etc.) to your helpdesk tickets
• Jira - create Jira task from a ticket.
• Github, - create Github issues from a ticket.
• Slack - two-way Slack bot: create tickets from Slack, get actionable new-ticket cards in channels (take/reply/close), reply to tickets right from message threads.
• MS Teams - two-way Teams bot: create tickets from Teams, get actionable new-ticket cards in channels (take/reply/close), receive and answer ticket replies in a personal chat.
• Bitbucket - create Bitbucket issues without leaving a ticket.
• Dropbox. Google Drive, OneDrive, Box.com - attach files to tickets directly from your Dropbox, Google Drive or One Drive.
• Whatsapp - receive Whatsapp messages into the ticket system
• Zapier - Zapier support lets you integrate Helpdesk with hundreds of third-party apps.
• Custom User Lookup - the helpdesk app can query some third-party data-source in real time, to get more information about a user (for example, connect to your orders database and show which products the user has purchased, etc).
• and many many others