Jitbit values the privacy of those who visit the Jitbit.com website and uses it's hosted services (Jitbit Helpdesk and others). If you are our customer, you will be notified about any major changes we make to the privacy policy.
We don't collect any information unless you fill a form (like a "contact us" or "buy" form)
Even when you do - we DO NOT store any information about your credit cards and billing addresses, all payments, including recurring subscriptions, are handled by our payment provider (Fastspring). In case you have any questions, refer to their privacy policy.
Cookies: our website does not use Cookies! But some of our third-party services do (like, analytics). And only (!) if you click "agree" on the Cookie-consent banner.
We only collect and store information you or your customers provide voluntarily, using our hosted services (like tickets submitted to the helpdesk), storing this type of information is required for correct functioning of the services. We may access this information, but only with your permission (for example, when we need it to fix a bug).
Logs: we collect anonymous web-access logs to improve the quality of our services. This information is NOT personally-identifiable.
Chat integrations (Slack, Microsoft Teams, WhatsApp): if your helpdesk administrator connects one of our chat apps, we receive only what's needed to link your chat account to your helpdesk account and to deliver tickets: your profile name and email address (used solely to match you to your helpdesk user), workspace/channel identifiers, and the messages you direct at our bot (direct messages, @-mentions, and replies in the bot's own ticket threads). We do not read anything else in your workspace, and this data is used for nothing except running your helpdesk. Disconnecting the integration deletes the stored mappings.
We will never sell or share your information with any other companies or officials. All our products are compliant with US and EU privacy laws.
None of your data is being used to train AI models or for data mining our anything else.
Even our support team does not have access to your data, unless we have your permission.
Your privacy and privacy of your clients is our top priority and we will take any reasonable measures to protect it. Our servers are hosted at the industry standard Amazon data center in North Virginia. We monitor the servers 24/7 to prevent attacks or downtimes. All information is being backed up to secure servers daily.
We use SSL-only connections, which makes all connections and data transfers between your browser (or any other client) and our services encrypted.
You retain all rights of ownership to the data you have stored on Jitbit Services and we will not share it with any third-parties or use this data to contact your clients.
You can request a copy of your personal data, have it corrected, transferred (exported) or deleted at any time - just email support@jitbit.com and we will handle it within 30 days (usually much faster). Helpdesk administrators can also export data and delete individual user records directly in the product, without contacting us at all.
If you decide to cancel your account, we will keep your data for 3 months just in case you need it back. After that, everything is being deleted, even from backups.
We keep your data only for as long as your account is active (plus the 3-month grace period above), and individual records are removed sooner if you ask us to - see the section above.
We rely on third-party services to host our servers, process payments and other things. Here is the full list:
| Vendor | Description | Privacy policy |
|---|---|---|
| Amazon Web Services (AWS) | Host our application servers, databases, attachments and backups | AWS Privacy Policy |
| OpenAI | Powers AI features in the helpdesk, only when you use them | OpenAI Privacy Policy |
| Google (Gemini API) | Powers AI ticket triage (category, priority, sentiment) and, if you choose Gemini as your AI provider, other AI features. Only when you use them | Gemini API Terms |
| Hetzner | Hosts our AI search index (Helsinki, Finland) | Hetzner Privacy Policy |
| Cloudflare | CDN for Enterprise plans, bot protection on forms | Cloudflare Privacy Policy |
| PostHog | Product usage analytics and AI request logs | PostHog Privacy Policy |
| Github | Host our code repositories and internal issue tracking, no customer data | Github Privacy Policy |
| Google Analytics (website only) | We need to know how many people visited our website, which pages, etc. | Google Privacy Policy |
| FastSpring | Payment processing | FastSpring Privacy Policy |
If you have any questions regarding our privacy policy, please contact our support.
Latest insights and updates from our team.
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Here's a situation we hear about from customers all the time. Someone gets hired as an IT support manager. They inherit two techs, a shared inbox (or a ticketing system nobody likes), and a mandate that sounds something like "build us a proper tiered support team." They have six months to show it's working.
It's tempting to start shopping for software. But first you need to find out why everyone hates the current setup. A new ticketing system won't help much if the real problem is that nobody knows who's supposed to approve a laptop.
We've analysed dozens of Reddit threads on r/sysadmin and here's what we've found: the people who run help desks for a living are not impressed. They aren't all hostile, though. Somewhere between "nobody wants this" and a vendor promising 90% deflection, a handful of admins have quietly got AI doing useful work. It just isn't the work the demos show.