Last updated on Sep 17, 2024

End-users are demanding quick product changes. How will you manage their expectations effectively?

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Selected by the community from 3 contributions. Learn more

Habib ur Rehman

Localization Associate at Lucky Motors Corporation Limited | Ex-Toyota | Continuous Improvement
Cheryl Piorkowski

Software Quality Assurance Specialist | ISTQB Agile Tester & HP ALM Certified | Multilingual (EN, FR, VN) | 6+ years…
𝘙𝘶𝘴𝘴𝘦𝘭𝘭 𝘜𝘻𝘢𝘭 ✅ Sr. QA Engineer • 9 years in IT

SDET| Software Quality Assurance Engineer | QA Engineer/QA Specialist/QA Analyst/QA Tester/Test Engineer| Automation…

Curious about balancing customer demands and product development? Dive in and share your strategies for managing expectations.

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Habib ur Rehman

Localization Associate at Lucky Motors Corporation Limited | Ex-Toyota | Continuous Improvement
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In order to effectively manage end users' expectations, I would rank requests according to their impact and viability, making sure that the most important changes are taken care of first. I would continue to communicate openly, giving precise deadlines and outlining any limitations. I would provide incremental updates using an agile methodology to demonstrate progress and get input. It would be easier to satisfy urgent needs if complex requests were given alternatives or workarounds. Users would remain interested and satisfied with regular updates and transparency.

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Cheryl Piorkowski

Software Quality Assurance Specialist | ISTQB Agile Tester & HP ALM Certified | Multilingual (EN, FR, VN) | 6+ years elevating software quality across Luxury, Tourism, Retail & E-Commerce | Open to Business Analyst roles
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In today’s fast-paced environment, it’s crucial to balance the need for quick product changes with maintaining quality. Managing expectations starts with clear communication—acknowledging the request while setting realistic timelines. I always emphasize transparency and keep end-users updated on progress, so they know what's being worked on and when to expect results. It's also important to prioritize changes based on impact and feasibility to ensure the most critical updates are delivered first. This way, both speed and quality are maintained without overpromising.

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𝘙𝘶𝘴𝘴𝘦𝘭𝘭 𝘜𝘻𝘢𝘭 ✅ Sr. QA Engineer • 9 years in IT

SDET| Software Quality Assurance Engineer | QA Engineer/QA Specialist/QA Analyst/QA Tester/Test Engineer| Automation Testing/Manual Testing| JavaScript Playwright Cypress WebdriverIO Selenium Appium Postman API SQL CI/CD
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Managing end-user expectations when they demand quick product changes requires clear communication and setting realistic timelines. First, acknowledge their requests and demonstrate understanding of their needs, but avoid overpromising. Clearly explain the process involved in making changes, including testing and quality assurance, to ensure they understand why rushing may compromise product stability. Prioritize requests based on impact, and offer phased or incremental updates to meet urgent demands while maintaining product integrity. Providing regular updates on progress helps build trust, allowing you to balance their needs with the realities of development and maintain a focus on quality.

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End-users are demanding quick product changes. How will you manage their expectations effectively?

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End-users are demanding quick product changes. How will you manage their expectations effectively?

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