Here's how you can handle difficult conversations while giving feedback to physicians.

In addition to understanding the context and specifics, consider the physician's perspective and potential concerns. Acknowledging their expertise and dedication while addressing the issue can foster a more collaborative and receptive atmosphere. Recognizing their contributions upfront can help establish trust and open the door to productive feedback exchange.

In my experience know the physicians background and credentials. Having a peer on the call could be extremely helpful to answer questions that are specific to that providers, specialty or discipline. Understanding everyone’s time is extremely important. Be punctual to the meeting and have all documents ready and prepared if requested.

This is an excellent point in one we should all consider when approaching anyone. Asked the provider , “ is this a good time to talk?”, this allows the physician to tell you yes or no. If it is not a convenient time to speak, then you can follow up with ; “When would be a good time for us to talk?” If you are in a private location, I often will let the physician know what is regarding so they can be prepared for the meeting. You lower defenses and you also create space that is convenient for all involved.

It is important to consider the workload and schedule variations of physicians when giving them feedback. Being flexible with the timing of the feedback shows respect for their commitments and responsibilities. This increases the chances of them being fully attentive and receptive to the feedback. Providing multiple options for timing allows them to choose a time that works best for their workflow, which promotes a more constructive dialogue.

I agree, approaching all conversations with an attitude of curiosity and collaboration is the most productive. In my experience, listening is so important and allows the physician to really give you details of a situation that may be imperative for change or a critical part of the story that was missed previously . Approach every situation nonconfrontational and as a team because we are a team we work together to solve problems, challenges, and find solutions .

I have had the pleasure and honor of working with some of the best physicians in the world. We must remember doctors are individuals, human beings with families, they experience the same stressors & life experiences non-physicians do. Allowing grace goes a long way. I’m very grateful for all our positions here on LinkedIn. Thank you for the beautiful work that you do every day for our patience.!