Contentsquare

This is a tough time to be in retail. Traffic has dropped, pushing the cost of a visit up 26% in the last two years. So, how can you beat the benchmarks and outperform the competition? We analyzed 238 billion page views, 49 billion sessions, and 2,400 websites in 64 countries to find out what’s happening in retail CX in 2025. Then we put all the answers in one place. → See how your experience metrics measure up, and get actionable steps to rise above the average → Learn how brands like Cotton On Group, Monica Vinader, and INKEY | B Corp transformed data into measurable business impact → Get practical tactics to boost acquisition, reduce friction, lift conversions, and earn repeat customers Grab your free guide now 👉 https://okt.to/2pqs3X \Grab your free guide now 👉 #Retail #eCommerce #CX

Most product analytics platforms stop at “what.” When what you need from your platform is the tools to discover “why.” With standard product analytics platforms, most teams get: → Clicks, page views, funnels → Knowledge gaps in customer frustrations → Endless dashboards and manual tagging → Hours wasted trying to make sense of the data Your product team doesn’t just need numbers. They need understanding. Contentsquare’s Product Analytics provides teams with this understanding using: ✔ Auto data capture across every interaction ✔ Journeys that connect sessions and devices ✔ Heatmaps, Voice of Customer, and replays alongside metrics 🔍 Which of these wins resonates most with your team’s challenges? Drop your thoughts below. #ProductAnalytics #ExperienceAnalytics #ProductGrowth

Ever wasted days (or even weeks) scratching your eyes out watching user session recordings? Yeah, us too. It takes a lot of time, resources, and brain power to find the pain points in user journeys. Coming up with solutions to those pain points can take even longer. That’s why Contentsquare has brought AI into the mix. → Sense, our AI, can instantly dive through your CX data to provide actionable insights in plain English. → Session Replay Summaries quickly reveal key user behaviors, frustrations, and journey details to highlight key moments and gaps in the funnel. And guess what? It works. Our customers are saving about 4,000 hours per week. So tell us, what would YOU do if you were able to get that time back? #AI #UserJourney #CX

⏱️5 minutes = countless hours saved. With Sense Summaries, you can instantly spot what’s hurting your conversions—across 100+ session replays or error logs. No more scrubbing through hours of footage or decoding tech jargon. 🚨 Find friction. 📉 Fix bugs. 💸 Save revenue. Learn more about Sense Summaries here → link to AI page #Contentsquare #SenseSummaries #UXInsights #ErrorAnalysis #DigitalExperience

📢 CX Circle Riyadh is back for its 3rd edition. We're bringing the CX and digital community together for a day of practical insights, real stories, and thoughtful conversations on AI-powered experiences - what works, what doesn't, and what's next. Join top brands and digital leaders to explore how to build the next generation of AI-powered experiences. Here's what you'll get: - Learn how to use AI to level up your CX strategy - An exclusive first look at Contentsquare's brand new AI agent Sense Analyst - Success stories from leaders shaping digital experiences in KSA and beyond - Time to connect with product, marketing, CX, and digital peers across the region See the speaker lineup and secure your spot: https://lnkd.in/gyn76kWV #CXCircle #CXCircleRiyadh

Sick of making guesses about your conversion rates? Contentsquare can help. Our all-in-one experience analytics platform gives you all the tools you need to understand how shoppers interact with your site and why carts are getting abandoned. Contentsquare can help your ecommerce team: → Convert window shoppers into loyal customers → Keep your shoppers on the right path → Collect feedback at every step with interviews and user tests It’s time for more insights and fewer abandoned carts. Find out how smarter, faster ecommerce analytics can remove the guesswork 👉 https://okt.to/chvaK4 #eCommerce #ConversionRates #ExperienceAnalytics

You can’t afford to keep buying traffic. The cost of a visit has shot up 19% over the last two years, and paid social is only going to increase your bounce rate. The digital landscape is changing fast. But don’t stress, because our 2025 Digital Experience Benchmarks report can help you catch up. This year we analyzed 389 billion page views, 90 billion sessions, and 6,000 websites to figure out what’s going on in CX. Here’s what we learned: → Traffic is moving to paid, and the cost of a visit keeps rising → Paid social is bringing in more clicks, but higher bounce rates → Your customers are getting harder to engage (especially newbies) OK, so those are the problems. Want to get some solutions? Download our FREE report to get actionable insights that will help you beat the benchmarks 👉 https://okt.to/QsilhC #CustomerExperience #Analytics #PaidSocial

It’s official: Contentsquare has acquired Loris AI. And, we’re unlocking the next frontier in customer experience intelligence. CSAT surveys and occasional feedback aren’t enough. Customer conversations are a goldmine of customer intent, sentiment, and brand perception. Yet most companies lack the tools to truly understand and act on them. —> That changes now. With Loris officially part of Contentsquare, we’re bringing conversation intelligence and agent performance analytics into the heart of the digital experience. 🔍 Analyze 100% of conversations (human or AI-led) ⚡ Spot friction in real time 🧠 Assess agent performance automatically 🤖 Optimize AI assistants on real-world signals 🎯 Finally connect CX strategies to every touchpoint → from click to conversation to resolution This is about more than tech. It’s about a new era of intelligence. One where every interaction is measurable, every experience is actionable, and every customer gets the journey they deserve. Welcome to the future of customer experience. #CustomerExperience #AI #ConversationIntelligence #DigitalExperience #CXInnovation

Free tools aren’t free when they cost you. The only issue is the costs are hidden. On paper, “standard” analytics platforms look like a bargain. Zero cost, easy setup, and just enough reporting to feel safe. But what you actually get is: • Shallow, surface metrics • Fragmented, disconnected insights • Endless tagging and configuration And what you lose is more painful: wasted ad spend, missed friction, gaps in visiibility into your customer journey. The truth is, free tools end up costing you growth. Want to see what your analytics isn’t telling you? Explore the product tour 👉 https://okt.to/IAl6D2 #ProductAnalytics #UXAnalytics #ConversionOptimization

Analytics shouldn’t feel like a relic. Complicated setups, endless tagging, and manual reports slow your team down. And by the time the numbers land, it’s already too late to act. That’s why we built Sense. Contentsquare’s AI layer makes analytics proactive, easy, and accessible. With Sense, you can: → Surface insights faster with automated mapping, surveys, and summaries → Run deep, multi-step analyses without lifting a finger—with Sense Analyst → Translate complex data into clear, actionable advice your teams can use today Want to see how Sense stacks up against other AI layers and the impact it can make on your business? Download the ebook 👉 https://okt.to/ySRLWs #AI #ExperienceAnalytics #Automation