Aircall

Going global with AI voice agents just got easier. Aircall's AI Voice Agents now speak 38 languages, with 13 new additions: Cantonese, Catalan, Estonian, Hebrew, Hindi, Japanese, Korean, Latvian, Lithuanian, Malay, Mandarin, Tamil, and Vietnamese. We’re helping businesses connect with customers across more markets, while keeping a consistent brand experience. Because going global isn't just about translating a conversation; it's about giving customers an experience that feels familiar, wherever they are. Plus, we're introducing the new Voice Library, where you can preview voices and accents before assigning one to your AI Voice Agent, making it easier to choose the right voice for your brand. And with more control over filler phrases and background noise, you can fine tune the experience for a more personalised customer interaction. Speak your customers' language and stay consistent across every market. 🌎 Go global with AI Voice Agents: https://lnkd.in/epW7Bn6P

Your CRM can contain 100,000 activities and still tell you almost nothing about your market. That is one of the problems we set out to solve with Closed Circuit Selling™ (CCS) For years, we’ve optimised sales activity More calls. More emails. More meetings. More sequences. More data. But here’s the question I think businesses should ask What did we actually learn? Who are buyers using today? What do they like about their current solution? What don’t they like? What would make them change? When does their contract end? When will they actually consider alternatives? And, importantly, did anyone capture that intelligence somewhere the rest of the business can use it? This is where I see enormous potential in platforms like Aircall The phone isn’t simply a channel for having conversations. It can become a market intelligence channel. The right person, on the right channel, at the right time can generate information that is vastly more commercially valuable than another activity metric. And with AI assisted conversations, transcription, summaries and CRM updates, much of that intelligence can be captured without asking salespeople to become administrators. That’s the beginning of a Closed Circuit. The conversation doesn’t end when the call ends. It becomes intelligence. And intelligence should travel. Sales → The Market → Marketing → Product → Customer Success → Leadership→  Sales   Because the objective isn’t to make Sales busier. It’s to make the business smarter. Who will win, will be determined by who can work smarter, not harder.  Want to see how you can best put this into practice? https://bit.ly/4gpCcC4 #B2B #Ad #Aircall #ClosedCircuitSelling

𝗧𝗵𝗶𝘀 𝗺𝗼𝗻𝘁𝗵 𝗶𝗻 𝗔𝗜 𝗩𝗼𝗶𝗰𝗲 𝗔𝗴𝗲𝗻𝘁𝘀 A lot has happened in September 👀 Lead Product Marketing Manager, Kate Galilee, gives us a round-up of the latest updates, so you can see what’s new at a glance. And if you want to dig into the details, our latest blog breaks down every update and what it means for your team—link the comments 👇

Partners, prospects, and customers in one room, and Aircall's AI Voice Agents in action. Great recap from Madelyn DePrey on our week at HubSpot UNBOUND 🙌

Live workshop for our DACH community 🇩🇪 🇦🇹 🇨🇭 Florian Rossignol and Valeria A. show you how to build an AI Outbound Voice Agent in minutes and put it to work calling your customers at scale — fully under your control. Save your spot.

While the team is heads-down on UNBOUND in Boston this week, our Berlin team did something special: a Builders' Night for CX and Sales leaders with a focus on practical workshops. 50 people gathered for an exclusive evening in Berlin to build AI agents from scratch, inbound and outbound, for real use cases. 💫 Highlights: Kaan Kara, Solutions Engineer, showed how an outbound AI Voice Agent calls back a lead 30 seconds after form submission, asks qualifying questions, and summarizes the call directly in the HubSpot record. Ali Meddeb, Forward Deployed Engineer, showed what happens when an AI Voice Agent escalates to a human, with full context on the caller right in the Aircall Workspace. Jonas Wiethop, Product Manager, gave exclusive insights into the freshly launched Outbound Campaigns with AI Agents, live-demoing how to set up a campaign that launches AI agents at scale to call leads who'd previously expressed interest. And the best part: attendees got hands-on in mini sessions, building and testing their own agents with Aircall experts on-site. Berlin knows how to build, and how to celebrate. A DJ was mandatory. Very Berlin. This was our second Builders Night after London, and it's been great to see people adopting AI agents into their daily operations. Our takeaway: Real building beats flashy demos, always! Where should we host the next one?

FixMyCar’s customer base has grown significantly, and with it, the number of routine questions reaching its Customer Service Team. So they introduced an AI Voice Agent to handle FAQs and out-of-hours calls, giving customers quick answers while making sure more complex queries reach the team. Today, the AI Agent handles 42% of FixMyCar’s call volume. That means the team can spend less time answering the same routine questions and more time on proactive account management, garage performance and retention. As Amy Stone, Head of Communications at FixMyCar, puts it, the goal is to give customers the answers they need faster while creating more capacity for the team to provide tailored support. We’re proud to partner with the FixMyCar team as they continue to scale their customer support with AI Voice Agents. A big thank you to Amy Stone for sharing their story, and to Mark Freckleton for supporting FixMyCar throughout their AI Voice Agent journey.