Talkdesk

Arbella Insurance Group partnered with Talkdesk to modernize their contact center with AI both quickly and safely, and now they are joining us for a live webinar breaking down how your enterprise organization can do the same! This was a massive transformation for the entire Arbella team, as they improved CX, increased AI safety, deployed automations, enhanced service levels, cut wait times, upgraded their agent experience, improved customer service, and remained compliant. In the live webinar, you'll learn: 💡 How to unify fragmented systems into one scalable CX foundation for better service and AI readiness 💡 Practical strategies for low-risk modernization, like fast deployment, change management, and agent empowerment 💡 How to responsibly apply AI and automation across claims, servicing, and support to boost efficiency while maintaining empathy and compliance Register for this live webinar via the link below: https://lnkd.in/g64CZWp5 #Webinar #Talkdesk #AI #PolicyHolder #Risk #Scale #Live #Learn #CX #AI #CCaaS #ContactCenter

To no one's surprise, John Paul walked away from the 2025 CX Innovators Awards with an Ultimate Innovator Honorable Mention! What did they do to deserve this exclusive recognition? As a global concierge leader, they optimized their operation to manage over 70,000 monthly interactions, and we're going to dish the details on how they made that happen! It all comes down to their AI-focused strategy that delivered significant efficiency gains, including: 📊 96% call answer rate 📊 2X operational capacity 📊 6% cut to their annual omnichannel budget As if that wasn't enough, they are planning to expand multilingual support and further drive customer loyalty by testing AI-powered tools such as Talkdesk AI Translator and AI Interpreter. Now that’s how you innovate in luxury customer experience! Check out their case study below: https://lnkd.in/gNqiktjT And see all of the 2025 CX Innovators Awards Winners here: https://lnkd.in/gAKcCMY5 #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #JohnPaul #CSAT #Software #Concierge

We're partnering with Incisiv for a powerhouse webinar to reveal how the world's best retailers are leveraging AI to exceed customer expectations this holiday season! The holiday season is just around the corner, so join us to learn about: 🎅 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: What shoppers expect from AI-powered interactions 🎄 𝐑𝐞𝐭𝐚𝐢𝐥𝐞𝐫 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: How top retailers excel and fail with AI ☃️ 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬: How to create the best CX beyond the holidays Reserve yourself a spot via the link below: https://lnkd.in/gTbAS86a #Talkdesk #Holiday #Holidays #Retail #Seasonal #Webinar #Live #Learn #CX #AI #CCaaS #CXA #ContactCenter #Automation #Personalization #Incisiv #Index #Loyalty #Data

Intelisys Channel Connect 2025 in Austin was such a blast for Team Talkdesk and such a fantastic opportunity to share the power of Talkdesk Customer Experience Automation (CXA)! For those who chatted with our team, hung out at our booth, grabbed some swag, and learned about the future of CX, we thank you from the bottom of our hearts. Looking for a deeper dive on the power of Talkdesk CXA, multi-agent orchestration, and the future of AI-powered CX? We have you covered! Click the link below to learn more: https://lnkd.in/gJ2M9M3b #ChannelConnect #Intelisys #Conference #Event #Expo #Talkdesk #CXA #CustomerExperienceAutomation #CX #AI #CCaaS #ContactCenter

🚌 Forget the double-decker bus... the fastest route to future-proofed CX is at our Call & Contact Center Expo booth! 👀 Swing by stand CC-K40 to see how Talkdesk Customer Experience Automation (CXA) is changing the future of CX for good. 🗣️ Chat with our team of experts to learn the tips, tricks, and best practices to improve the entire customer journey with the help of Talkdesk CXA and our powerful multi-agent orchestration. 🔗 Say cheerio and set up a one-on-one meeting with our CX experts via the link below: https://lnkd.in/ga43vzVw #ContactCentreExpo #Expo #Conference #Event #Summit #ContactCenter #CCaaS #CXA #Talkdesk #CustomerExperienceAutomation #Automation #CX #AI #England #London #UK #CustomerExperience

Spain, thank you so much for making Expo RC such a fantastic event! The people, the scenery, the city, the conference, the customers, the partners, the food, and the memories were nothing short of spectacular, and we can't wait to return next year. If you'd like to learn more about Talkdesk Customer Experience Automation (CXA), our cutting-edge contact center products, and our AI-powered, CX-enhancing platform, click the link below: https://lnkd.in/gz6RkdxC #CXA #AgenticAI #Talkdesk #ExpoRelacionCliente

Team Talkdesk is giving a thunderous round of applause to TowneBank for securing an honorable mention for the Ultimate Innovator award in the 2025 CX Innovators Awards! The TowneBank team achieved a 97% perfect satisfaction rate and a stellar 4.8 CSAT score after deploying Talkdesk's AI-powered software, and these results deserve incredibly high praise. Thanks to their talented CX team, they successfully blended human-first service with cutting-edge AI tech to scale personalized attention and achieve remarkable operational efficiency. Additionally, their thoughtful adoption of AI improved resolution times and boosted agent job satisfaction by reducing administrative burden, which is no small feat in our book. If you'd like some more inspiring CX innovation, check out their case study below: https://lnkd.in/g8X94WQv And check out all of the 2025 CX Innovators Awards winners here: https://lnkd.in/giMKQt9w #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #TowneBank #Finance #FinancialServices #CSAT #Software

By adopting Talkdesk Customer Experience Automation (CXA), CAI built an intelligent service ecosystem where tools work together, not in silos. From Customer Experience Analytics that detects issues in real time to Talkdesk Copilot™️ that turns every call into a learning opportunity, CAI has shifted from reactive problem-solving to predictive issue prevention, totally redefining what support means in their industry. Want to see their full case study? Click the link below: https://lnkd.in/gYMpkx-9 #CAI #Talkdesk #CaseStudy #CustomerSuccessStory #CXA #AI #CX #CSAT #ChatBot #Agent #WaitTime #Analytics #Ecosystem #Software

Thank you Nashville, and thank you athenahealth for hosting Thrive 2025! The vibes were immaculate, the people were impeccable, the conference was flawless, and our experience was nothing short of a rootin' tootin' good time. If you had a chance to chat with our team of experts or swing by our booth, we truly thank you, and if you'd like to learn more about our flagship multi-agent orchestration platform, Talkdesk Customer Experience Automation (CXA), click the link below: https://lnkd.in/gsVfFebn #Talkdesk #Athena #Thrive #AthenaThrive #Summit #Expo #Event #Conference #CXA #CX #AI #CCaaS #ContactCenter #Photos #Fun

⭐ This Five Star Friday, we're rolling out the red carpet for one of our enterprise customers in the construction space, because when a customer says your platform is "a feature-rich and continuously evolving" solution, you know you've hit the jackpot! ❓Ready for the real kicker? 💪 Not only did they give us five out of five stars, but they're actually unlocking serious efficiency and service improvements by crushing it with Interactions Analytics, Quality Management, and Copilot. 🔥 Simply put, their team is achieving real success thanks to Talkdesk, and their five-star review is proof that Talkdesk's AI-powered software is their competitive advantage. 👀 Check out the full Gartner Peer Insights review via the link below: https://lnkd.in/g5y2-uP9 #Talkdesk #Gartner #GPI #GartnerPeerInsights #PeerInsights #Construction #Software #CXA #CustomerExperienceAutomation #ContactCenter #CCaaS #HappyCustomer #News #AI #CX