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Collins Community Credit Union won a 2024 CX Innovators award for significantly improving its operational efficiency and customer experience. With 2025 in full swing, are you ready to be recognized for your CX transformation? We have you covered: the 2025 CX Innovators Awards are open for nominations! CCCU unlocked amazing results by overhauling its customer experience, including: 💪 Diverted over 50,000 calls to self-service options annually 💪 Decreased call abandonment rates by 50% 💪 Reduced member wait times to two minutes from twelve minutes (an 83% improvement) If you’ve improved your operational efficiency and customer experience, share your story today via the link below: https://lnkd.in/gnsZ9Vsm #CX #CXInnovators #Awards #CXInnovatorsAwards #CCCU #CollinsCommunityCreditUnion #AI #CCaaS #ContactCenter #ApplyNow

Want Loyal Customers? Start by listening! Customers don’t leave because they want to...They leave because they don’t feel heard. 🌍 World Vision Canada turned donor interactions into meaningful connections by using AI to enhance supporter engagement. The impact: ⚡ 7-point NPS increase year-over-year ⚡ 8.6% NPS improvement after chatbot implementation ⚡ Agent onboarding time cut from 4 hours to 2 hours World Vision Canada knows that AI-powered listening and personalization are redefining CX, and that is why they won a 2024 CX Innovators Awards honorable mention! Is your company adapting to embrace the future of AI-powered CX? If so, apply to win a 2025 CX Innovator via the link below: https://lnkd.in/gr6jt2p6 #CX #AI #CXInnovators #CXInnovatorsAwards #Apply #CCaaS #ContactCenter #WorldVision #WorldVisionCanada #Canada

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Our 2025 KPI Benchmarking Report is live, and we're bringing you insights from data we've collected from 3,000 companies regarding their contact center KPIs! We then concentrated that data into important trends every CX leader should be aware of, and we just had to share them with you. Learn why: 🗣️ Voice remains an important choice in an omnichannel world ⏱️ Instant service is the norm 🤖 AI is moving from hype to practical impact 💥 Customer expectations are higher than ever 💰 Contact centers have moved from cost centers to strategic value centers 🤩 The future holds a lot of excitement in the CCaaS space Check out the blog breaking it all down below: https://lnkd.in/eYAg3gqR #KPI #KPIs #Report #Blog #Read #Talkdesk #ContactCenter #CCaaS #CX #AI

Our diagnosis? Epic UGM 2025 is going to be… well, epic. And don't worry, because we've got the cure for the common contact center. Team Talkdesk is heading to Wisconsin, and we can't wait to see you there. Swing by our booth to see how our AI-powered Talkdesk Healthcare Experience Cloud is helping leading healthcare organizations write a new prescription for patient satisfaction and discover how our transformative, EHR-integrated AI agents and pre-built smart workflows embed directly into the Epic ecosystem. The result? A frictionless and seamless patient and member experience that reduces provider burnout, streamlines operations, and delivers measurable impact. Ready to see the future of patient experience in action? Learn more and book a meeting with our on-site experts via the link below: https://lnkd.in/gs6vmemf #Talkdesk #Epic #UGM #EpicUGM #WI #Wisconsin #Verona #Health #Healthcare #Patient #Provider #CaaS #ContactCenter #AI #CX #EHR

The 2025 CX Innovators Awards are here, and there is only one question we have for you... Do you have what it takes to win? Apply now: https://lnkd.in/gVhtvi8p #CXInnovators #CX #CXInnovatorsAwards #Award #CustomerExperience #AI #ApplyNow #Talkdesk #ContactCenter #CCaaS

We just released the 2025 KPI Benchmarking Report to provide you with a data-driven analysis of how leading contact centers are performing across key metrics! Why would we do such a kind and helpful thing? Because we want your contact center to: 🏎️ Make proactive decisions quickly 📈 Improve efficiency across the board 🤗 Elevate customer satisfaction with personalized experiences 💰 Build a bulletproof case for CX Investments 💪 And empower your agents to be best-in-class Want to see if for yourself? Hit the link below: https://lnkd.in/g3TSbpxY #Talkdesk #KPI #KPIBenchMarkingReport #Learn #Read #HoldTime #CSAT #TalkTime #ContainmentRate #AverageSpeedOfAnswer #CX #AI #CCaaS #ContactCenter

If you are still using yesterday's tech to solve tomorrow's CX problems, divert your wandering eyes! For those of you embracing the future of AI-powered CX tech, we have a message for you: The 2025 CX Innovators Awards are officially open, and we're searching for the boldest minds in the industry who are delivering game-changing, transformative, and seamless customer experiences. ❓Are you deploying intelligent, AI-powered virtual agents to provide autonomous resolutions? ❓Are you empowering your human agents with smart workflows and predictive analytics to slash average handle time and boost productivity? ❓Are you achieving a massive ROI by unifying the customer journey and creating hyper-personalized interactions that build loyalty? If this sounds like you, we want to celebrate your success! Show us you have what it takes to stand alongside CX titans like Teka Group, Metro Finance, Nassau Financial Group, JK Moving Services, and Chartis and apply today via the link below: https://lnkd.in/dFn_kja7 #CXInnovators #CX #CXInnovatorsAwards #Award #CustomerExperience #AI #ApplyNow #Talkdesk #ContactCenter #CCaaS

Team Talkdesk is honored to be recognized with a 2025 Tech Cares Award from TrustRadius in the category of Supporting Women in Technology! We were able to secure this prestigious award thanks to our work "amplifying the voices, stories, and leadership strategies of women who are shaping the future of customer experience," and we couldn't be more thankful. To quote Shauna Geraghty, Psy.D., our SVP of People and Talent: "Living our core values is central to everything we do at Talkdesk, and that includes our commitment to diversity, equity, and inclusion. We are deeply honored by this TrustRadius recognition. As a woman in tech, I know firsthand the importance of visibility and mentorship. I’m proud to work at a company that uses its platform to celebrate the achievements of women in CX and build a community that inspires the next generation of female leaders." Want to learn more? Check out the full press release below: https://lnkd.in/gkM9md6y #Talkdesk #TechCares #WomenInTech #Culture #TrustRadius #PR #PressRelease #News #Award #ContactCenter #CCaaS #AI #CX

Financial services organizations have a lot of weight on their shoulders when it comes to taking care of their customers. That being said, taking advantage of powerful AI tools like Talkdesk can make it easier for them to create memorable, personalized experiences that drive ROI for both themselves and their customers' bank statements. To learn how Stuart Salembier, VP of Member Experience at Municipal Credit Union, and his team have done so, watch the video below! Did you know that Stuart and the MCU team are actually CX Innovators Awards winners? If you and your team would like to be rewarded for your hard work in pushing the CX envelope, apply today by clicking the link below: https://lnkd.in/grb65k5v #MCU #MunicipalCreditUnion #AI #CX #Talkdesk #ContactCenter #CCaaS #Video #Story #CaseStudy #CXInnovatorsAwards