Talkdesk

Analytics tell a rich story, and Martin Lampman of BCLC leverages Talkdesk's deep analytics to uncover the narrative thread connecting essential customer touchpoints. Check out how he charts the customer journey thanks to Talkdesk in the following video, and to see more tips, tricks, and best practices straight from the Talkdesk vault, click the link below: https://lnkd.in/gmh7v5bC #Talkdesk #BCLC #Webinar #Video #Watch #Learn #CX #CCaaS #ContactCenter #AI

Team Talkdesk extends a massive congratulations to MasOrange, our 2025 CX Innovator Awards Rookie of the Year winner! As an enterprise facing global scale and agility challenges, this telecommunications leader deployed Talkdesk's intelligent front-end filtering system that now handles 80% of interactions, and the results are remarkable. Today, their AI-powered strategy has improved sales conversion rates by 5 percentage points and enabled product updates in minutes, and that is no small task! MasOrange is our Rookie of the Year because they demonstrate the true power of Talkdesk's autonomous virtual agents, enabling them to both future-proof an organization and ramp up productivity and efficiency. Discover how MasOrange and the entire 2025 CX Innovators Awards group achieved rapid, transformative CX impact via the link below: https://lnkd.in/ggMSSuJf #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #CSAT #Software #VirtualAgent #MasOrange #Rookie #Scale #Telecom

Talkdesk has reset the insurance industry's CX standard with the launch of Talkdesk AI Agents for Insurance (powered by Talkdesk CXA) by asking the question: "What if your next claims adjuster, billing clerk, and compliance officer was an AI agent?" This mind-blowing technology delivers: 💥 𝟐𝟒/𝟕 𝐒𝐞𝐥𝐟-𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐡𝐚𝐭 𝐖𝐨𝐫𝐤𝐬: Customers handle policy changes, payments, and claims intake instantly, in any language, on any channel 💥 𝐀 𝐂𝐨𝐩𝐢𝐥𝐨𝐭 𝐟𝐨𝐫 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦: Empower agents and adjusters with real-time guidance, automated QA, and smart knowledge surfacing. Less manual work; more problem-solving 💥 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 & 𝐏𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐥𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Use autonomous AI for payment reminders or generating new revenue via marketing offers 💥 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐨𝐧 𝐀𝐮𝐭𝐨𝐩𝐢𝐥𝐨𝐭: Our agentic AI uses enterprise orchestration for automated audit trails and anomaly detection, minimizing risk and ensuring compliance Click the link below to learn more: https://lnkd.in/g54GbbEN #Talkdesk #AI #CX #CXA #CustomerExperienceAutomation #Insurance #Video #Watch #Learn #News #Launch #Release #AIAgents #Agents #CCaaS #ContactCenter

🌟The future of CX belongs to the innovators🌟 Join us for a live CX Innovators webinar to hear how leading brands are blending human ingenuity with AI orchestration to drive growth and CX automation. What you’ll learn: 💡The traits that set award-winning CX teams apart 💡How to apply automation in meaningful, scalable ways 💡Tips to future-proof your CX strategy for 2026 and beyond You won't want to miss this epic webinar! 📅 December 10 ⏰ 9 AM PT / 12 PM ET 🔗 Register below: https://lnkd.in/gYeBaA8V #Talkdesk #CXInnovators #AI #CX #CXInnovatorsAwards #Webinar #Live #Learn #ContactCenter #CCaaS #CXA #Automation

Arbella Insurance Group partnered with Talkdesk to modernize their contact center with AI both quickly and safely, and now they are joining us for a live webinar breaking down how your enterprise organization can do the same! This was a massive transformation for the entire Arbella team, as they improved CX, increased AI safety, deployed automations, enhanced service levels, cut wait times, upgraded their agent experience, improved customer service, and remained compliant. In the live webinar, you'll learn: 💡 How to unify fragmented systems into one scalable CX foundation for better service and AI readiness 💡 Practical strategies for low-risk modernization, like fast deployment, change management, and agent empowerment 💡 How to responsibly apply AI and automation across claims, servicing, and support to boost efficiency while maintaining empathy and compliance Register for this live webinar via the link below: https://lnkd.in/g64CZWp5 #Webinar #Talkdesk #AI #PolicyHolder #Risk #Scale #Live #Learn #CX #AI #CCaaS #ContactCenter

To no one's surprise, John Paul walked away from the 2025 CX Innovators Awards with an Ultimate Innovator Honorable Mention! What did they do to deserve this exclusive recognition? As a global concierge leader, they optimized their operation to manage over 70,000 monthly interactions, and we're going to dish the details on how they made that happen! It all comes down to their AI-focused strategy that delivered significant efficiency gains, including: 📊 96% call answer rate 📊 2X operational capacity 📊 6% cut to their annual omnichannel budget As if that wasn't enough, they are planning to expand multilingual support and further drive customer loyalty by testing AI-powered tools such as Talkdesk AI Translator and AI Interpreter. Now that’s how you innovate in luxury customer experience! Check out their case study below: https://lnkd.in/gNqiktjT And see all of the 2025 CX Innovators Awards Winners here: https://lnkd.in/gAKcCMY5 #CXInnovators #CXInnovatorsAwards #Winner #CX #AI #CXA #ContactCenter #Efficiency #HyperPersonalization #CCaaS #Chatbot #Agents #News #AHT #HoldTime #Growth #JohnPaul #CSAT #Software #Concierge

We're partnering with Incisiv for a powerhouse webinar to reveal how the world's best retailers are leveraging AI to exceed customer expectations this holiday season! The holiday season is just around the corner, so join us to learn about: 🎅 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: What shoppers expect from AI-powered interactions 🎄 𝐑𝐞𝐭𝐚𝐢𝐥𝐞𝐫 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: How top retailers excel and fail with AI ☃️ 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬: How to create the best CX beyond the holidays Reserve yourself a spot via the link below: https://lnkd.in/gTbAS86a #Talkdesk #Holiday #Holidays #Retail #Seasonal #Webinar #Live #Learn #CX #AI #CCaaS #CXA #ContactCenter #Automation #Personalization #Incisiv #Index #Loyalty #Data

Intelisys Channel Connect 2025 in Austin was such a blast for Team Talkdesk and such a fantastic opportunity to share the power of Talkdesk Customer Experience Automation (CXA)! For those who chatted with our team, hung out at our booth, grabbed some swag, and learned about the future of CX, we thank you from the bottom of our hearts. Looking for a deeper dive on the power of Talkdesk CXA, multi-agent orchestration, and the future of AI-powered CX? We have you covered! Click the link below to learn more: https://lnkd.in/gJ2M9M3b #ChannelConnect #Intelisys #Conference #Event #Expo #Talkdesk #CXA #CustomerExperienceAutomation #CX #AI #CCaaS #ContactCenter

🚌 Forget the double-decker bus... the fastest route to future-proofed CX is at our Call & Contact Center Expo booth! 👀 Swing by stand CC-K40 to see how Talkdesk Customer Experience Automation (CXA) is changing the future of CX for good. 🗣️ Chat with our team of experts to learn the tips, tricks, and best practices to improve the entire customer journey with the help of Talkdesk CXA and our powerful multi-agent orchestration. 🔗 Say cheerio and set up a one-on-one meeting with our CX experts via the link below: https://lnkd.in/ga43vzVw #ContactCentreExpo #Expo #Conference #Event #Summit #ContactCenter #CCaaS #CXA #Talkdesk #CustomerExperienceAutomation #Automation #CX #AI #England #London #UK #CustomerExperience

Spain, thank you so much for making Expo RC such a fantastic event! The people, the scenery, the city, the conference, the customers, the partners, the food, and the memories were nothing short of spectacular, and we can't wait to return next year. If you'd like to learn more about Talkdesk Customer Experience Automation (CXA), our cutting-edge contact center products, and our AI-powered, CX-enhancing platform, click the link below: https://lnkd.in/gz6RkdxC #CXA #AgenticAI #Talkdesk #ExpoRelacionCliente