Five9

Our 2025 Customer Experience Report offers insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. The global report uncovers the biggest opportunities in CX today, including how AI is now an expectation for consumers with 72% open to AI-powered interactions, and 54% viewing GenAI as key to better customer experiences. Download the infographic: https://bit.ly/3SPpXDf #PowerOfMore #TheNewCX

Five9 Q3 2025 earnings results are officially out: Five9 reports record revenue of $286 million for the third quarter. “We're pleased with our third quarter results with Enterprise AI revenue growing 41% YoY and profitability increasing with adjusted EBITDA margin reaching a record 25%. We are in the early innings of an industry shift in CX, which is increasingly being powered by AI. We believe we are uniquely positioned to win in this evolving market as enterprises seek unified platforms where AI is natively embedded," Mike Burkland, Chairman and CEO, Five9. https://bit.ly/3Xfqdh3

Shoppers aren’t waiting for Black Friday anymore. Five9 data shows nearly 20% already started their holiday shopping, driven by inflation and the hunt for deals. Gen Z and Millennials are stretching budgets, while Gen X and Boomers still shop the classics. It’s time for retailers to meet customers earlier and show real value. Read more in our latest article. ⬇️

Can't attend Five9 CX Summit in person? You can still experience the insights, innovation, and inspiration — all online. Tune in for: 🔹 𝗟𝗶𝘃𝗲𝘀𝘁𝗿𝗲𝗮𝗺𝗲𝗱 𝗸𝗲𝘆𝗻𝗼𝘁𝗲𝘀: Catch opening remarks and featured speakers, live from the main stage. 🔹 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀: Explore curated sessions on AI, CX strategy, and contact center innovation. 🔹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘀𝘁𝗼𝗿𝗶𝗲𝘀: Hear how leading brands are achieving real results with Five9. 🔹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗹𝗮𝘂𝗻𝗰𝗵 𝗺𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀: Discover demos and exclusive content showcasing our latest innovations. Register now: https://bit.ly/4otk5xQ #Five9CXSummit #TheNewCX

We're excited to share that we've been named a finalist for the CRN 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗮𝘄𝗮𝗿𝗱𝘀 in the 𝘜𝘯𝘪𝘧𝘪𝘦𝘥 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘊𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 category! These awards recognize the leading partner-friendly products launched or significantly updated over the last year, as selected by the solution providers who bring them to customers. Learn more: https://bit.ly/49sSGHx

Five9 CX Summit is 𝟮 𝗪𝗘𝗘𝗞𝗦 away! Hear from CX leaders at Northwestern Mutual, Omaha Steaks, Concora Credit, American Water, Vitalant, Deloitte Digital, AT&T Business, and more as they explore how we are leading the way in The New CX, transforming customer experiences through advanced AI innovation. Get ready to experience more clarity, more proof, more action, and more connection. Register now: https://bit.ly/482RKci #Five9CXSummit #TheNewCX

The era of traditional customer service is giving way to The New CX—where AI agents work seamlessly alongside human expertise to create hyper-personalized, effortless interactions that drive both customer loyalty and business results. Download and watch this exclusive 30-minute fireside chat, where Five9's VP of Market Intelligence & Evangelism, Steve Blood, sits down with CallTower to explore the trends reshaping contact centers and customer experience. Why you should watch on-demand: ✅ Get insider insights on AI Agents and the New CX ✅ Discover proven "better together" strategies ✅ Gain exclusive access to market trends, vertical-specific innovations, and strategic insight https://bit.ly/4qzDC0O #PartnerPowered #PowerOfMore #TheNewCX

Drumroll please...🥁 Will Guidara, bestselling author of 𝘜𝘯𝘳𝘦𝘢𝘴𝘰𝘯𝘢𝘣𝘭𝘦 𝘏𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 and co-creator of the #1 restaurant in the world is bringing his legendary service philosophy live to the Five9 CX Summit stage as our keynote guest speaker. “Whatever you do for a living, you can choose to be in the hospitality business.” – Will Guidara From surprise hot dogs in fine dining to unforgettable moments in unexpected places, Guidara will share how the smallest touches can leave the biggest impression. You'll walk away inspired to lead with connection and deliver more than your customers expect. https://bit.ly/482RKci #TheNewCX #Five9CXSummit

Cut through the hype and find your rhythm at Five9 CX Summit 2025 in Nashville — where real strategies, proven results, and CX innovation take center stage. 🎵 https://lnkd.in/gxUfh4Dv #Five9CXSummit #TheNewCX