Flip

Core traits of Flip's top performers, regardless of role... 1. They get stuff done. Speed x Intensity. FWIW we have a take home on every role, the best take homes are usually returned same day within a few hours of receiving and there is no shortage of attention to detail. 2. They genuinely care about the code, product, service and/or whatever it may be that their delivering. Engineers who care about the customer 🤝 sales/GTM who care about the product. There is a true passion for what they do, minor obsession, boarder line perfectionist but focus is always on progress. They understand their impact in the business and deliver their level of ownership. 3. They approach challenges, hurdles, and changes with a positive outlook. Adapt fast, may not agree but commit and regardless of the noise - they deliver results. 4. Favorite place they've ever worked, hardest they've ever worked, best work they've ever done, most fun they've ever had. We're not for everyone but we are for every customer, patient, caller that is on the line that needs support. And we're happy to deliver for each individual caller over and over like a sport. If you're looking to work in ai with real world impact we're hiring. PS. These pictures do not include all of our top performers. 😁

🎬 Sneak peek of Episode 22! The full episode drops tomorrow! On Taxi Talk Podcast My chat with Will van der Linde in San Francisco all things flip and his passion with Turkish rugs ! Flip is transforming the taxi industry with AI-driven efficiency, automation, and multilingual support. Legacy taxi firms are thriving again – and there’s more to come. 🎬 👉 Watch the full episodes here: ▶️ YouTube https://bit.ly/3FJrlnV 🎧 Spotify: https://bit.ly/45gFO3K #Episode2 #Sneakpeek #FullEpisode #Tomorrow #FlipTech #TaxiTech #AIAutomation #MultilingualSupport

Just back from Kustomer’s CX NOW event in LA and I’m feeling so energized! What an incredible day filled with insightful content, great conversations, and an amazing community of CX leaders and innovators. I had the honor of joining Chad Warren, Ben Segal, Marjorie Carlos, and J. Bennett on stage for a panel discussion about how brands are driving transformation through customer experience. Such an inspiring group who shared powerful insights on what it takes to lead with empathy and innovation. It was also a highlight to connect with our incredible partners and sponsors - TaskUs, ujet.cx, Signifyd, parcelLab, Assembled, and Flip - who bring so much energy and expertise to the CX space. Huge thank you to each of you for your support and for helping make this event such a success! Already looking forward to the next one!

Just flew in from Bali then flew straight to Kustomer's CX Now and CommerceNext's Post-Purchase Forum. Jet lag is real, but it was worth it to meet some new friends and reconnect with others in the space. See Brian Schiff giving "the best pitch of the day" below. Here's what stuck with me: ⚡AI is developing ridiculously fast -- progress is made in weeks and months now. Something that felt new a few months ago is already old news. Adopting AI fast and well is non-negotiable. 🛠️Don't build everything from scratch -- leave it to specialists to build the solutions you need -- you heard it directly from Jillian S. herself of Anthropic). 📦Post-purchase matters more than ever -- CAC keeps going up (~40% increase) , so fostering customer loyalty and focusing on the post-purchase experience has become a strategic priority. LTV:CAC is the new focus 💬 The human touch is essential — We still want human interactions but only when the experience is good. (I was on the phone with my internet provider for 2.5h to update my account, and that wasn't the human interaction that I needed. - When AI handles the routine stuff, you can keep your team smaller and more specialized and well-trained. When customers do reach a human, they're getting someone who's really good at solving complex problems. Love the perspective here Rebecca Blount (Coterie) 📱Gen Z is different -- They shop and interact completely differently, and they're becoming a much bigger slice of the market. You can't just apply the same strategies that worked before. Things are moving fast. The brands keeping up are the ones willing to adapt quickly. Brian Schiff Shawn Li Emma Sossamon Alex Krumm What are you seeing? Let me know in the comments. 👇

The last couple of days I've been doing a deep dive on all the content created in the last couple of months - because in truth, there's been so much going on, I've struggled to keep up. And wouldn't you know it, I've come across some true gems. The kind of content that reminds me why I do what I do and what I love creating. So I'm going share some of it. Today? This clip of Roma Y. and Josh Dalrymple of Ruggable gushing about how much they love Flip, what it does for their team, and how Jeff Robie sets the bar so, so high for every other vendor relationship they have. I've featured Ruggable a lot this year, and part of the reason is because THEY JUST GET IT - and the best thing I can do is give them a mic to spread the good word. ENJOY 😎 ✌🏻 #FlipYeah

This one calls for a toast! 🥂🍸 For 5+ years, Caraway Home has raised the bar in cookware and home goods. Now, we’re raising the actual bar. Meet the Complete Bar Set: clean, non-toxic, design-forward barware made for every drink and every host. ✔️ Clean, non-toxic materials ✔️ A modern, eye-catching setup you’ll actually want to display ✔️ Professional quality, but approachable for all skill levels ✔️ Made for every drink, from mocktails to affogatos Hosting is back. People want pieces that look great on the counter, feel good to use, and work for both cocktails and mocktails. This set brings Caraway’s thoughtful design to the moments that happen around the kitchen, not just in it. Just in time for the holidays, The Complete Bar Set is ready to upgrade gatherings big and small 🎁. Couldn’t be more excited to share this one! Cheers to a new era in home mixology & congrats to the Caraway team on raising the bar 😉 once again! 🍾 Sign Up For Early Access Here: https://lnkd.in/d-UcUUid

What a week in NYC!🗽 Best memories I won’t trade for anything 1) Meeting & hanging with current & future #FlippinLegends out in the wild 💜 Your passion for visionary, customer-obsessed CX and bias for action is top notch. Energized hearing your stories and pumped you are in our community! Much love your way! 2) Likeminded Partners whom we can go much further with together than alone We integrate, we co-create, and we enable brands to access what they didn’t think they could. Major congrats to Brad, Emily and your teams at Kustomer and CommerceNext for an incredible CX NOW, and Post-Purchase Forum respectively! 👏🏻 Thank You for having us play a part in your events. Appreciate you and honored you had us join 🙏 3) TEAM who knocked it out of the park ⚾️ Brian, Daniel, Emma, Alex and all the incredible Brand work (creative assets, swag, you name it) from Kristina 🤜 When I work hand in hand with you - this doesn’t feel like work. I play best when in flow state, and you are uniquely such a big part of that. Welcome Jacques and all our recent Flip’pers coming into the fold - we’re gonna make a sizeable dent in the universe so buckle up 🚀 Onward … and UPWARD 📈

When the meeting feels more like creative chemistry, you know you’re onto something. ⚡️ Caught up with Ava Winslow from Flip CX at Printemps What was supposed to be a quick chat turned into a full-on idea jam over matcha and retail art vibes. 🍵🎨 Flip CX is changing the game for eCommerce and Urgent Care centers alike Using Voice AI to make customer conversations faster, friendlier, and frictionless. It’s always great connecting with people who not only get CX, but live it. #FlipCX #VoiceAI #CX #Ecommerce #Healthcare #CustomerExperience #AI