Hopper

Congratulations to our very own Dakota Smith on being recognized as one of Canada's Best Executives by Report on Business Magazine & The Globe and Mail! Check out the feature here: https://lnkd.in/eQXVC3un

Delays and cancellations aren’t new. But how airlines respond is changing. In 2026, disruptions are becoming a key opportunity to build loyalty and drive revenue. Here's why: When major travel disruptions hit, demand for flexibility services like Disruption Assistance spikes 40-60% overnight across HTS partners. It’s a clear signal: Travelers value support in moments of uncertainty and they’re more likely to pay for it on future trips. What's even more telling: After major periods of disruption, such as the Government Shutdown last fall, many customers purchased protection ~45 days before departure, showing this is becoming part of how people plan. The shift is simple: Travelers aren’t just buying trips. They’re buying confidence. The airlines that win won’t avoid disruptions; they’ll be equipped to handle them the best. ✈️ Read more on how leading airlines are leveraging flexibility solutions to build loyalty amidst travel uncertainty: https://lnkd.in/eyPSc7rD

4.4 billion flight prices. 22,300 tasks. 7,000 concurrent executions. One day of dev time. That's what the data science team at Hopper achieved when they built a Deep Zoom visualization of global flight pricing data on Union.ai. The challenge: process billions of trip records and reorganize them into an interactive map, where every single pixel represents a real flight itinerary price. Hopper's Chief Data Scientist Patrick Surry had tried Ray first, but hit deadlocking issues that were difficult to diagnose. With Union.ai, he implemented the entire distributed shuffle algorithm in pure async Python. In his words: "I can just write async Python, and it's going to run on multiple containers instead of threads on my one machine. I'm like, wow, that's kind of amazing." The algorithm scaled from 1M test trips to 4.4B production records without a single code change. And that 4.4B dataset is just 1% of one week's data at Hopper. Read the full case study 👇 https://lnkd.in/ezK_65kF #DataEngineering #MLOps #Python #Flyte #DistributedComputing

HTS (Hopper Technology Solutions) has been named to Fast Company’s Most Innovative Companies in Travel list for 2026 – marking our 7th time on the list. This recognition highlights our work helping partners modernize travel through AI and fintech. A key driver: HTS Assist, our agentic AI solutions delivering end-to-end support across voice and chat in 200+ markets and 30+ languages. Early results: • 65% lower servicing costs • 4x faster response times • 15% conversion to ancillary sales Proud to be shaping the future of travel alongside our global partners. 🔗 Read more about the recognition here: https://lnkd.in/ekSG3Hpg

Next week, our CEO, Frederic Lalonde, will be joining Pete Comeau, Managing Director at Phocuswright, on stage Tuesday, March 24th at Phocuswright's Travel Marketing AI Summit. AI is fundamentally changing how we book, plan and experience travel. In fact, according to Phocuswright research, over half of active U.S. travelers are now using AI for planning, booking or in-destination assistance. During Tuesday's session, Fred will discuss what this shift means for the industry and how brands can win over the next generation of travelers through AI-driven solutions. You won't want to miss it. If you’ll be at Phocuswright's Travel Marketing AI Summit in NYC, reach out to connect with our team!

We’re excited to share a new milestone in our partnership with Capital One. In 2021, Capital One took a bold step as our first B2B partner. Together, we built Capital One Travel into one of the most successful credit card travel portals in the industry - growing booking volumes 10x and helping millions of customers plan and book travel today. What started with Capital One has grown into a global travel commerce platform trusted by banks, airlines, and travel providers worldwide. Today, HTS (Hopper Technology Solutions) powers billions in travel and travel fintech annually across 20+ partners around the world, with more to come. As Capital One continues to scale its travel offering, they’ll be bringing the portal in-house. We’ll continue working together, delivering HTS fintech products like Cancel For Any Reason and Flight Disruption Assistance to Capital One customers. Additionally, some of our team members will transition alongside them to support this next phase. We’re incredibly grateful that Capital One took an early bet on us, and we’re excited for what’s ahead! https://lnkd.in/eNFJQCke