Level AI

Thank you so much to Level AI for hosting Custom Ink at the #LevelUp2025 Summit! It was a phenomenal experience connecting and learning from some of the most innovative minds in the CX world. What #LevelAI is doing is nothing short of amazing, and I am so excited to see the future of our company partnerships unfold. Huge thanks to Ashish Nagar and the incredible team who put on the event and to all the brilliant contributors who came together to share their wisdom. I look forward to channeling the knowledge I gained and the connections built to help drive the future of Customer Experience!

Thank you, Level AI! It was an honor to accept this award on behalf of Smartsheet with Shawn Mount. Congratulations to eHealth, Inc. 🎉#LevelUP2025

Big shout out to Corinne Flanagan, Shawn Mount, and Earl Wright for leaning into the Smartsheet AI journey. Level AI continues to be a strong partner in driving our complete Voice of the Customer and increasing our QA across the team. Congratulations!!!

Many congrats to peer CX leaders Shana K. ( Dicks Sporting Goods) Tara Green ( Custom Ink) on the awards. Thank you Level AI team for your recognition and partnership in the highly Innovative area of AI in CX space. This award goes to all customer obsessed leaders, employees and teams at Wayfair CX ! Looking forward to innovate more ..

We just wrapped Level AI’s Customer Summit - Level Up and it was incredible. Our customers came away not only learning more about what we’re building, but reinforcing the impact we’re already making for them. More than one customer said our VOC platform is helping shape their product strategy, that’s the kind of partnership we set out to build. It was a great few days with customers and prospects, filled with real conversations about challenges, innovation, and what’s next in AI for customer experience. I left even more excited about where we’re headed and grateful for the trust our customers place in us every day. #levelup #CustomerExperience #AI #LevelAI

Agent churn costs call centers millions. Why aren’t we solving this yet? In customer support, losing agents leads to high recruiting and onboarding costs. Even a slight reduction in agent turnover can result in significant savings. The solution is placing real customer feedback at the heart of product design and by aligning features to reduce agent frustration, companies improve employee engagement and cut churn. Small, targeted feature changes based on voice-of-customer input can lead directly to lasting retention. Tell me how you're targeting churn in your organization.

Last week was our first ever User conference #cxsummit #levelup2025 at Level AI along with #customeradvisoryboard I'm always pumped with all the great innovation at Level AI - truly #genai and #agentic owning the #ai layer and driving massive innovation compared to so many other companies rather all other companies that claim to be #ai, just making a call into #chatgpt or other LLMs. What stuck me the most is the customer obsession that we have which makes it truly relevant and meaningful for our customers. Hearing our customers speak highly about the product as passionate as we are and more so the impact it is driving to every #cx stakeholder and moving core #cx metrics is truly the only way to measure success! It was incredible to hear several of those stories in CAB, several main stage presentations as well as case study interviews! The keynote by Ashish Nagar truly showed the urgency and speed of change at #ai that really struck a chord with everyone in terms of how we will all be left behind if we don't embrace this powerful wave! Totally enjoyed running a panel with hardcore #practitioners on #cxbestpractices move from the grand vision and great product to real outcomes - great grounded, practical ways to deliver adoption, alignment and change management to drive outcomes. Thanks Hannah Ramsdell Latoya Nabors and Angie McDonald absolutely wonderful insights! The session by one of the most sought after professors from Stanford University Christopher Potts was absolutely insighful and revealing on how #ai has fundamentally changed the software development approach. Every stakeholder has an input into shaping development iteratively to improve core #ai blowing away the old way of development with everything in the hands of a product manager or developer! Prompts are so much more important than ever. Improvement loops is critical not just evals and it is not just the models but compounds systems that matter in AI. Another exciting session on #composablecx #ai and talking about the value of better together with the #ccaas #ai and #wem stack by Ajay Awatramani and Ryan Wang was really helping see thru this all from the lens of buyers - on how providing a reference architecture, unlocking new use cases shows the power of the integrated platform and helps customers make a choice that is more meaningful. Last, not the least wonderful to meet and get energy from this incredible #team at Level AI Ashish Nagar Sirisha M. Matt Weil Ryan Flynn Sumeet Khullar Aron Kurzinski Christian Lunoe Manisha Karn Sameeha Sharma Alexander Dunn Sanchit Singhal Sujata Verma Mike Parker Kevin Heidy Maurice Brunt Enrico Capitan Emily Marzak Ritu J. Victoria (Vicki) Miller Cliff Hawkins Sanjeev Mutalik Desai #levelup2025 #levelai #genai #agenticai #cx #ccaas #customerobsession

"AI Systems is where the magic happens, I am annoyed by all this focus on models. GPT5 is also an example where AI system improvement is focus for Frontier Labs ". "Generative projects fail due to AI systems being developed as classic software systems and not leveraging the organizational knowledge to iteratively improve the underlying AI." Christopher Potts gave a memorable AI Keynote at #LevelUp2025 and everyone in the audience was busy taking notes. His conversation with Sumeet Khullar on building robust AI systems was equally insightful. If you don't follow his videos on YouTube please do. He is one of the leading AI researchers in the world and Level AI team has been a fan. I am putting one of my favorite video on AI systems in the comments. Must watch.