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With over fifteen years of distinguished experience in financial services and business…
Articles by Arlene
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HackingEDU Recruitment
HackingEDU Recruitment
Hi all! We're looking for more people to fill some positions on the team. For those who were interested in the…
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Arlene Cory shared thisArlene Cory shared thisToday we’re excited to announce Pylon's $3.2M funding round led by General Catalyst, with participation from Y Combinator, HorizonVC, Comma Capital, and AirAngels. Marty, Robert, and I have seen the shift first-hand in how vendors talk to customers. Email is dead. Shared channels in Slack, Microsoft Teams, Discord, and other B2B chat platforms are becoming the new home of vendor-customer collaboration. Meeting your customers in the tools they work in means faster sales cycles, lower time to value for your customers, and better retention. The problem? None of your existing tools and processes scale over chat. You’re drowning in a sea of messages - trying to figure out which customer messaged you about wanting the new feature you launched or whether you already responded to the customer who was getting API errors during their onboarding. We’re building Pylon to solve that problem. Pylon unlocks conversational data from your customers channels and uses it to power workflows in your existing systems. ✅ Want to track a conversation as a Zendesk ticket? ✅ Need chat synced as activity to your CRM? ✅ Sending a product update to a lot of channels at once? ✅ Want to know which customers are noisiest? Pylon is here to help. Read more about our announcement and our TechCrunch article in the comments ⬇️ None of this would be possible without our amazing network of supporters. A HUGE thank you to our incredible investors: Niko, Zak, Tamanna, Andrea from General Catalyst Harj, Diana, David, JJ, and Gustaf from Y Combinator Sandy from Horizon VC David and Adarsh from Comma Daniel from AirAngels Our earliest users and believers: Teresa from Hightouch Lukas from Causal Andrew & Christina from OneSchema Ben from Aptible Dooley & team from Panther The best part: we’re just getting started 🚀
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Arlene Cory reacted on thisArlene Cory reacted on thisHere's a rule I find useful: You should attempt things that are difficult enough to guarantee some early embarrassment, but important enough that long-term regret is unlikely. Trying something difficult will usually make you look foolish or inexperienced. That’s fine. That's the cost of learning. But if it's important to you, then you'll work through the early failures and — even if things ultimately change shape or don't work out — you'll never regret going for it.
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Arlene Cory liked thisArlene Cory liked thisPYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC PYLON IS COMING TO NYC 🗽 Apply to AE and SDR roles here: https://lnkd.in/gmcYnSnd
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Arlene Cory liked thisArlene Cory liked thisWhen someone asks me for a meeting, I try to solve the problem at that exact moment. I ask for the details, context, pitch, question in place, or if it’s important enough, I call them right away. You’ll be amazed how many things you’re putting off by weeks, with the transaction costs of calendar management, emails, zooms, that can just be figured out...right now.
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Arlene Cory liked thisArlene Cory liked thisIntroducing Account Intelligence Turn customer data → signals → action. The result is fewer blind spots, faster reactions, and proactive workflows that drive retention and revenue. This was previously difficult for two reasons: 1. Scattered customer data across calls, tickets, usage 2. Conversational data is unstructured With Account Intelligence, Pylon solves both. You can now centralize your customer data and allow you to build scalable, proactive workflows around them. Some of our favorite signal → action workflows identify: → Expansion opportunities → Churn risks → Sentiment shifts ...and all of this can be setup by non-technical users with no code. There's a lot to this release, but high level the new product changes include: 𝟭/ 𝗔𝗜 𝗙𝗶𝗲𝗹𝗱𝘀 Tell AI what field you want to track across accounts (e.g. "Interest in AI Upsell") and AI will automatically populate it based on the information from all of your Pylon data. 𝟮/ 𝗔𝗜 𝗡𝗼𝘁𝗲𝗯𝗼𝗼𝗸𝘀 Notebooks provide in-depth context on your accounts with customizable blocks, including AI summaries. Say you noticed an account is tagged as "churn risk" in your AI Field. You can click into the account to see all the details that AI has summarized across calls and messages. 𝟯/ 𝗔𝗜 𝗙𝗼𝗿𝗺𝘂𝗹𝗮𝘀 You can create custom formulas that work off of numeric data (e.g. health scores or usage). Or you can describe what you want in plain English, and our Formula Copilot will automatically generate a working calculation instead of you having to write it yourself. 𝟰/ 𝗔𝗜 𝗖𝗮𝗹𝗹 𝗙𝗼𝗹𝗹𝗼𝘄𝘂𝗽𝘀 + 𝗧𝗮𝘀𝗸𝘀 & 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 AI automatically extracts action items from call recordings and creates tasks in your shared customer portal. Group tasks into projects for onboarding, expansion, or migration. Both teams and customers can track progress. This is a massive release and we're excited for you to try it. And as always remember... B2B Support = Pylon — Shoutout to Caleb S., David Yang, Yanchen Ma, Wendy Vang, Audrey Li, Oliver R., and Yoona Kim for absolutely crushing this project. Many more changes coming soon... Full blog post in the comments 👇
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Arlene Cory liked thisIt’s my privilege to join forces with Sébastien Chopin and the NuxtLabs team to build the future of the web at Vercel. . Their work has had internet-sized impact. Not just through the millions of apps powered by Nuxt, but on the web ecosystem as a whole. Contributions like Nitro (https://nitro.build/) are now the bedrock foundation of modern tooling. For years Seb and Nuxt helped me, from a distance, build a better Next every step of the way, always pushing us and competing on the basis of building the best DX for the web and the best UX for every internet user. Now we get to collaborate more closely, with the same goal we’ve always had, in the open and alongside our global communities.Arlene Cory liked thisWe are excited to announce that NuxtLabs is joining Vercel to pursue our mission on creating the best DX to deliver the best UX. Read more at nuxtlabs.com
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Arlene Cory liked thisArlene Cory liked thisSimple mindset shifts: – I'm not hurt, I'm healing. – I'm not losing, I'm learning. – I was not rejected, I was redirected. Negative things happen. Negative mindsets make them harder.
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Arlene Cory liked thisArlene Cory liked thisEvery organization that has not gone through or is not going through complete AI transformation is effectively obsolete. And this is not “use AI to automate customer support”, but rather, a complete AI rethink of the interface to your customer. - Guillermo Rauch, CEO of Vercel
Experience
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Beauty and Beyond Skin Care Center
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Education
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The Wharton School
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Activities and Societies: Data Analytics Association
My studies at Wharton Business School systematically built my professional framework in business valuation, M&A analysis, and strategic decision-making, laying the foundation for my career in business brokerage
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