Writing Clear Email Updates

Your title doesn’t make you a leader. How you communicate with your team does. Here are 12 tips top leaders use email to create clarity, show respect, and drive results: 1. Acknowledge Delays with Gratitude, Not Apology ❌ "Sorry for the late reply..." ✅ "Thank you for your patience." 2. Respond Thoughtfully, Not Reactively ❌ "This is wrong." ✅ "I see your point. Have you considered trying [alternative]?" 3. Use Subject Lines That Get to the Point ❌ "Update" ✅ "Project X: Status Update & Next Steps" 4. Set the Tone with Your First Line ❌ "Hey, quick question..." ✅ "Hi [Name], I appreciate your time. I wanted to ask about…" 5. Show Appreciation, Not Just Acknowledgment ❌ "Noted." ✅ "Thanks for sharing this—I appreciate your insights." 6. Frame Feedback Positively ❌ "This isn't good enough." ✅ "This is a great start. Let’s refine [specific area] further." 7. Lead with Confidence ❌ "Maybe you could take a look…" ✅ "We need [specific task] completed by [specific date]." 8. Clarify Priorities Instead of Overloading ❌ "We need to do this ASAP." ✅ "Let’s prioritize [specific task] first to meet our deadline." 9. Make Requests Easy to Process ❌ "Can you take a look at this?" ✅ "Can you review this and share your feedback by [date]?" 10. Be Clear About Next Steps ❌ "Let’s figure it out later." ✅ "Next steps: I’ll handle X, and you can confirm Y by [deadline]." 11. Follow Up with Purpose, Not Pressure ❌ "Just checking in again." ✅ "I wanted to follow up on this. Do you need any additional details from me?" 12. Avoid Passive-Aggressive Language ❌ "As I mentioned before…" ✅ "Just bringing this back to your attention in case it got missed." Key Point: Effective email communication isn’t about being perfect. It’s about being intentional, clear, and respectful. Choose your words carefully. Your emails can either open doors or close them. ♻️ Repost to inspire your network! And follow Victoria Repa for more.

Your emails say more about you than you think. 👇 Here’s how to make every email polished and professional. Acknowledge Delays Gracefully ✘ "Sorry for the late response." ✔ "Thank you for your patience." Be Clear with Requests ✘ "Let me know what works for you." ✔ "Could you confirm if this works for you?" Own Your Mistakes ✘ "Sorry, I missed that." ✔ "Thanks for pointing that out—I’ll fix it right away." Close Emails Effectively ✘ "Let me know if you need anything." ✔ "Feel free to reach out if you have any questions." Make Follow-Ups Professional ✘ "Just following up on this." ✔ "When can I expect an update on this?" Show Respect for Their Time ✘ "Can we talk about this soon?" ✔ "Would you have 15 minutes this week to discuss this?" Be Confident, Not Tentative ✘ "I think we should consider…" ✔ "Here’s what I propose we do." Avoid Wordy Explanations ✘ "I spent a lot of time rewriting this to make it perfect." ✔ "This email outlines the key points—we can discuss more in person." Offer Solutions, Not Problems ✘ "I’m not sure what to do here." ✔ "Here’s what I suggest as the next step—what are your thoughts?" Set Clear Expectations ✘ "Does this make sense?" ✔ "Let me know if this aligns with your expectations." Be Polite When Asking for Help ✘ "I need this ASAP." ✔ "Would you be able to assist me with this by [specific deadline]?" Keep It Professional When Scheduling ✘ "What time works for you?" ✔ "Are you available at [specific time and date]? If not, let me know what works instead." Emails reflect your professionalism. Get them right, and you’ll always leave a great impression. ➞ Start today by refining your communication style. -- Think this could help someone? Share it to improve the way they communicate. ♻️

If you’re an early-stage founder, I’m going to give you the single best piece of fundraising advice you will ever receive: Start writing investor updates now. It doesn’t matter if you’re currently raising a round. It doesn’t matter if you even have investors yet. Create a list of your most important stakeholders, your friends, your family, and heck, include anyone you’ve ever emailed within your life. Put them all on an email thread, and start sending monthly updates. Each one should include: - Monthly and quarterly milestones - Progress towards those milestones - Progress towards one or two core KPIs (no more than two; no vanity metrics and bonus points for using charts) - Product updates - Highlights / Lowlights - Hiring updates - Any “ask” you might have of your recipients Let me tell you why this is so important. Whenever I begin the diligence process for a deal, one of the first things I ask for is a history of the founder’s investor updates. One or two investor updates don’t tell me much. But, if a founder has written 6+ months of updates, I can read the story of the company’s origins and growth as it occurred. For the investor, the updates answer some important questions like: - Has this founder proven their ability to repeatedly set and hit milestones? - How consistently does this founder communicate? - How much information does this founder share with their investors? - How can the past trajectory of this company help predict future progress? The practice of writing investor updates is also beneficial to founders, too: - It helps reinforce clarity around the company’s mission - It helps founders set monthly/quarterly milestones - It keeps founders accountable to those milestones - It creates a record of progress for future observation I challenge you to find a founder in your network who actively writes investor updates. I’m willing to bet that their only regret is that they didn’t start sooner.

If you're embarking on a big initiative in 2025, be it professional or personal, I strongly recommend sending a monthly update (even if you're literally just emailing yourself). Here's the exact structure I've used for a few years: Context I send a monthly update to Ethena's investors. While I'm contractually obligated to do this, it's a phenomenal exercise because I'm forced to zoom out and assess progress. The monthly cadence is perfect because it's enough time for there to be something significant to say, but not so frequent that it becomes a burden. Structure 1. The TLDR/summary. No more than 3 bullet points summarizing what I think the biggest developments are. This is fuzzy and based totally on my intuition. 2. The metrics. These *have* to be the same metrics every month. I report on 8 key metrics and if I ever change a metric, I force myself to explain why I'm changing, say, how we calculate gross dollar retention. This builds accountability. 3. Team updates. It always sounds corny, but people will make or break your goal. While this is obviously true in business, I'd argue it's true even in personal goal setting. Want to get fit? You'll need to find the right coach. So I write what's going well (and not), and what open roles we have. 4. Biggest challenge. 2-3 sentences on whatever is hardest. 5. Asks. I ask my investors for help every single month. 6. Thanks. I thank everyone who did something in the past month. This is really important! It builds gratitude and people like being seen for their contributions. One last thing I do before I send an update is I read my previous month's. It helps me to see the through line and also, it's nice to see progress so concretely. I hope you read all the things/lift all the weights/accomplish whatever it is you're excited to tackle in 2025! And LMK if you think my update is missing something.

Excellent tips here illustrating how a subtle change in tone can have a massive influence upon how your message is received. 1) Acknowledge Delays with Gratitude "Sorry for the late reply…" "Thank you for your patience." 2) Respond Thoughtfully, Not Reactively "This is wrong." "I see your point. Have you considered [trying alternative]?" "Thank you for sharing this—I appreciate your insights." 3) Use Subject Lines That Get to the Point "Update" "Project X: Status Update & Next Steps" 4) Set the Tone with Your First Line "Hey, quick question…" "Hi [Name], I appreciate you. I wanted to ask about…" 5) Show Appreciation, Not Acknowledgment "Noted." "Thank you for sharing this—I appreciate your insights." 6) Frame Feedback Positively "This isn’t good enough." "This is a great start. Let’s refine [specific area] further." 7) Lead with Confidence "Maybe you could take a look…" "We need [specific task] completed by [specific date]." 8) Clarify Priorities Instead of Overloading "We need to do this ASAP!" "Let’s prioritize [specific task] first to meet our deadline." 9) Make Requests Easy to Process "Can you take a look at this?" "Can you review this and share your feedback by [date]?" 10) Be Clear About Next Steps "Let’s figure it out later." "Next steps: I’ll handle X, and you confirm Y by [deadline]." 11) Follow Up with Purpose, Not Pressure "Just checking in again!" "I wanted to follow up on this. Do you need any additional details from me?" 12) Avoid Passive-Aggressive Language "As I mentioned before…" "Just bringing this back in case it got missed."

Trust is not something you have, but something you do. 6 proven ways to build unshakeable trust with your team, TODAY: (Sample situations and scripts are included) 1. Say what you do. Minimize surprises. ➜Why: Consistency in communication ensures everyone is on the same page, reducing uncertainties and building reliability. ➜Situation: After a meeting, promptly send out a summary of what was agreed upon, including the next steps, owners, and deadlines. ➜Script: "Thank you for the productive meeting. As discussed, here are our next steps with respective owners and deadlines. Please review and let me know if any clarifications are needed." 2. Do what you say. Deliver on commitments. ➜Why: Keeping your word demonstrates dependability and earns you respect and trust. ➜Situation: Regularly update stakeholders on the project's progress. Send out a report showing the project is on track, and proactively communicate any potential risks. ➜Script: "Here's the latest project update. We're on track with our milestones. I've also identified some potential risks and our mitigation strategies." 3. Extend the bridge of trust. Assume good intent. ➜Why: Trust grows in a culture of understanding and empathy. Giving others the benefit of the doubt fosters a supportive and trusting environment. ➜Situation: If a team member misses an important meeting, approach them with concern and understanding instead of jumping to conclusions. ➜Script: "I noticed you weren’t at today’s meeting, [Name]. I hope everything is okay. We discussed [key topics]. Let me know if you need a recap or if there's anything you want to discuss or add." 4. Be transparent in communication, decision-making, and admitting mistakes. ➜Why: Honesty in sharing information and rationale behind decisions strengthens trust. ➜Situation: Be clear about the reasoning behind key decisions, especially in high-stakes situations. ➜Script: "I want everyone to understand why we made this decision. Here are the factors we considered and how they align with our objectives..." 5. Champion inclusivity. Engage and value all voices. ➜Why: Inclusivity ensures a sense of belonging and respect, which is foundational for trust. ➜Situation: Encourage diverse viewpoints in team discussions, ensuring everyone feels their input is valued and heard. ➜Script: Example Script: "I'd really like to hear your thoughts on this, [Name]. Your perspective is important to our team." 6. Be generous. Care for others. ➜Why: Offering support and resources to others without expecting anything in return cultivates a culture of mutual trust and respect. ➜Situation: Proactively offer assistance or share insights to help your colleagues. ➜Script: "I see you’re working on [project/task]. I have some resources from a similar project I worked on that might be helpful for you." PS: Trust Is Hard-Earned, Easily Lost, Difficult To Reestablish...Yet Absolutely Foundational. Image Credit: BetterUp . com

You spend time crafting the perfect update. And then? Crickets. Not even a "Thank you" It's not that executives don't value your work. They just don't have time to decode it. They're not scanning for detail. They're scanning for decision points. So here's the fix: Use the B-I-R Framework: Bottom Line. Insight. Risk. 1) Bottom Line: "Customer adoption is up 12% this quarter." 2) Insight: "Feature X is driving the lift - especially with enterprise clients." 3) Risk: "But onboarding time is dragging - could stall the next wave of growth." BONUS: "Here is my suggestion for next step" Short. Strategic. Skimmable. One clear update in this format beats three status meetings. Because execs don't want information. They want insights. Make their lives easier - and they'll read every word. (I know because I loved getting these kind of updates as a VP)

"Hey Kevin, did you find any new candidates this week? I didn't see any activity..." Nothing is worse as a Recruiter than when your clients have no idea what you're doing and are left wondering or worse are having to reach out to you to find out. This was an email I received from one of my first clients about 5 years ago, and it hit me like a brick. If my clients didn't know what I was doing, how would they understand how good I am and how unique my process is? Which reminds me of a saying my dad says: "𝐀𝐦𝐚𝐭𝐞𝐮𝐫𝐬 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐬𝐢𝐝𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐞𝐪𝐮𝐚𝐥 𝐬𝐢𝐠𝐧, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐭𝐡𝐞 𝐥𝐞𝐟𝐭." This means process over results. The single best client retention tool I've used as a Recruiter? Activity reports. As a recruiter, I've always believed in the power of transparency and communication when it comes to my clients and candidates. Over the years, I've seen many tools and strategies come and go, but nothing has had the lasting impact of a well-crafted activity report. Why are activity reports so powerful? Clarity and Transparency: They provide clients with a clear view of the work being done on their behalf. No more wondering what's happening behind the scenes. Trust Building: Consistently sharing detailed updates fosters trust and confidence. Clients appreciate knowing exactly where things stand. Feedback Loop: These reports create a structured opportunity for clients to share their thoughts and feedback, ensuring we're always aligned with their needs and in real time! The Results? Multiple Referrals: I've received countless referrals from clients who appreciate the insights these reports provide. Client Retention: Clients often cite these reports as a key reason they continue to work with us. They see the value and dedication in every update. A Personal Touch It's not just about the numbers. It's about the story behind them. Every activity report is an opportunity to show clients how much we care about their success. It opens up a dialogue for real-time feedback. I've never had a client come back to use my services a second time and not reference wanting to ensure that first I was still sending these activity reports and that the cadence was weekly. Yes, I love getting new clients!! LOVE LOVE IT! But I also like keeping my new clients by making them my old clients. So, if you're looking to boost client retention and build stronger relationships, consider making activity reports a part of your routine. It’s a simple step that can lead to significant results. What tools have you found most effective in retaining clients? P.s. why the random photo you ask... testing the algo!

How the military writes emails: I served in the Navy. And I learned a few tactics that changed how I approach email at work. The secret? Let's call it military precision. In the military, precision isn't just about the drill. It's about how folks communicate: Everything from mission briefings to day-to-day emails. Here's the breakdown: - BLUF: Bottom Line Up Front ↳ Always start with your main point. - Start emails with action-oriented subject lines ↳ e.g., "INFO: Q4 Sales Report" or "REVIEW: Client Proposal Due 12/15" - Use Active voice and BE direct ↳ "The team completed the project" is leagues better than "The project was completed by the team" - Follow the 1 idea per paragraph rule ↳ (It really forces you to be clear and concise) - Use bullet points where possible ↳ The bullet points aren't just a layout choice. They force you to be concise. Here's the result: Faster responses. Quicker decision-making. Clearer communication. This approach wasn't just about being formal. It's about getting things done. Whether it's a military mission or a corporate task... Clear and decisive communication wins the day, every time. Try it and see what difference it makes. What’s your take on effective email communication? Any protocols that give consistent results? ♻ Repost to help folks in your network email with military precision. ➕ Follow Kabir Sehgal for daily tips on growth, productivity, & building your portfolio career.

Want to stand out as a law firm associate? Have a dialed-in client email strategy. Ease the burden of your in-house contact's email inbox. As with any strategy, understanding the reality of your in-house clients' world is key: they're juggling multiple legal matters. They're serving dozens or even hundreds of internal "clients" across their organization. Each business unit, manager, and project team needs their attention. Their inbox is a constant stream of urgent requests, necessary approvals, and internal discussions. Every email you send either adds to or eases this cognitive burden. How you email can make a real difference in how clients view both you and your firm. Your email habits show you understand their world and are actively working to make their job easier (bad habits will have the opposite effect). In addition to understanding their world, it's important to understand their communication preferences. In other words, there's no one-size-fits-all-approach here. But...there are some solid go-to techniques that, at least in my experience, most in-house counsel appreciate. Here are a few ideas: 1. Lead with clear "next steps" at the top of a substantive email—don't bury action items in lengthy prose. 2. Write in a way that makes it easy for your in-house contact to forward to business colleagues: use plain English summaries, clear headers, and explicitly call out what's needed from each stakeholder. 3. Remember that your email might be forwarded multiple times as part of internal discussions, so make it scannable and self-contained—a business executive should be able to understand the key points without needing the full email chain for context. 4. Make your subject lines work harder—label them clearly as [ACTION NEEDED] or [UPDATE ONLY] and include a few key details for context. 5. Keep separate matters in separate emails—this makes it easier for your in-house contact to forward only relevant pieces to different business teams. 6. When sending documents for review, highlight the 2-3 key areas needing attention rather than leaving them to hunt through the full document. 7. Instead of sending multiple updates, consolidate them into regular digestible summaries. Create a predictable rhythm your clients can rely on—they'll appreciate knowing when to expect updates and can plan their workflow accordingly. 8. For complex matters with multiple workstreams, maintain a simple status report that can be quickly skimmed or forwarded to show progress at a glance. These things might seem small, but they demonstrate real professionalism and understanding of your clients' needs. You're not just handling legal work—you're actively making your clients' jobs easier. And that goes a long way toward helping you stand out as an associate for the right reasons.