Help

Find answers to frequently asked questions about Musicca. Click on a question below to see the answer. If you can’t find the answer to your question here, you're very welcome to contact us.

1. General

• What is Musicca?
  
  Musicca is one of the most popular music learning platforms in the world, with several million monthly users. Our mission is to give people around the world the opportunity to learn music theory. For free, forever.
  We focus on theoretical skills that are essential for reading, writing and playing music. This focus ensures that you can easily adapt your theoretical knowledge to practical use in the field of music.
  
  
• How do I learn with Musicca?
  
  Create a free account to get started. An account is necessary to save your learning progress in the exercises. If you're a beginner, a good place to start is the exercises in notes and rhythms. Go through the exercises from top to bottom. Even if you don't play the piano, the piano exercises are beneficial, because the piano will help you visualize the notes. Musicca has lots of other content, and you can start anywhere that sparks your interest.
  
  
• Is Musicca really free?
  
  Yes. All content on Musicca is available free of charge. Create a free account to gain access to all content.
  
  
• How do I remove ads?
  
  Create a free account to remove ads. Ads are removed for logged in users. The ads on our website help ensure we can keep the website free for all users.
  
  
• How do I change the language?
  
  If you are logged in, go to your settings to change the language. If you are not logged in, click the flag icon at the top to change the language.
  
  
• Can I use the instruments in my own music?
  
  Yes. You are allowed to use the virtual instruments and tools in your own music productions. We would appreciate it if you credit Musicca.
  
  
• Can I copy content from Musicca?
  
  No. All content on the website including text, images, graphics, software, and audio, are owned by us or licensed to us. Feel free to link to any part of the website.
  
  
• Is there an app available?
  
  No. Unfortunately we don't have an app at this time. The website is available on mobile devices with an internet connection.
  

2. Account

• How do I create an account?
  
  Go to the create account page to create your account. You can register with your email address or your existing Google or Facebook account.
  
  
• How do I reset my password?
  
  Go to the reset password page to reset your password. If you signed up with Google or Facebook, you'll need to go to Google or Facebook to reset your password. If you’re enrolled in a class on Musicca, you can ask your teacher to create a new password for you. If you’re already logged in, you can change your password from the settings page.
  
  
• Why haven't I received the reset password email?
  
  Check your spam folder to see if the email has gone there. The email can take several minutes to arrive. If you use your school email address, please contact your school and ensure they are not blocking emails from the musicca.com domain. If you're enrolled in a class on Musicca, you can ask your teacher to reset the password for you. If you need further help resetting your password you can contact us.
  
  
• How do I change my email address?
  
  Login and go to your settings to change your email address. If you registered using your Google or Facebook account, you'll need to go to Google or Facebook to change your email address.
  
  
• What information can other users see about me?
  
  If you join the leaderboard, other users can see your name and view your profile page, which includes your exercise statistics and achievements. If you want to keep your information private, you can disable the leaderboard in your settings.
  
  If you’re enrolled in a class, your name, email address, and exercise progress are shared with your teacher. If the class leaderboard is enabled, your classmates will be able to see your name and the number of points you’ve earned.
  
  
• How do I delete my account?
  
  Login and go to your settings to delete your account. Click the link "Delete my account" at the bottom of the page and follow the instructions. Please note, data cannot be restored once it has been deleted.
  

3. Exercises

• What is a streak?
  
  A streak is the number of weeks in a row you have completed at least five exercises. A week runs from Monday to Sunday. Once you complete five exercises, your streak will increase by 1. The streak is represented by a flame icon. If you have not yet completed five exercises in a week, the icon will be greyed out.
  
  
• How do I earn points?
  
  You earn 25 points for completing a new exercise, 10 points for repeating the same exercise, and an additional 25 bonus points the first time you complete an exercise without mistakes. You cannot lose the points you've earned.
  
  
• How do I earn medals and stars?
  
  You earn a medal for every exercise you complete. If you answer all questions correctly, you'll also earn a star. You can only earn one medal and one star for each exercise and you cannot lose the medals and stars you've earned.
  
  
• Which shortcuts are available?
  
  You can use the following shortcuts: enter (send answer, continue to the next exercise), space (play sound, stop sound), s (sharp accidental), f (flat accidental), and e (eraser). In multiple choice exercises, you can use the keyboard key that corresponds to the first letter of the answer you want to select. To use this shortcut, answer buttons must not have the same first letter.
  
  
• How do I reset my progress?
  
  You can always repeat any of the exercises. To reset your progress completely, you must delete your account and create a new one.
  

4. Leaderboard

• What is the leaderboard?
  
  The leaderboard is a fun weekly contest where you compete with other users. Users who earn the most points during the week are promoted to a higher level, while low-performing users are demoted to a lower level. There are 7 levels: Beginner, Student, Artist, Soloist, Virtuoso, Maestro, and Legend. Each leaderboard has up to 20 users, and there are multiple leaderboards at each level to include all users. If you're enrolled in a class, the leaderboard is for your class only.
  
  
• When does the leaderboard end and start?
  
  The leaderboard ends on Sunday afternoon or evening, depending on your time zone. A new leaderboard starts shortly after. On the leaderboard page, you can see how much time is left before it ends.
  
  
• Who am I competing with on the leaderboard?
  
  You're placed in a leaderboard with users at the same level and in a similar time zone as yours. New users enroll continuously as they complete their first exercise of the week. Once a leaderboard reaches 20 users, new users are placed in a new leaderboard for the same level and time zone group.
  
  
• How many users are promoted to the next level?
  
  The higher the level, the fewer users are promoted. In a standard leaderboard of 20 users, 3–15 users are promoted and 5 are demoted. If a leaderboard ends with fewer than 20 users, the numbers may be different. If a leaderboard ends with 3 or fewer users, no promotions or demotions take place.
  
  
• How are ties handled?
  
  If two users have the same amount of points, the user who reached that amount first ranks higher.
  
  
• How do I disable the leaderboard?
  
  Go to your settings to disable the leaderboard. If you're enrolled in a class, only your teacher can control whether the leaderboard is enabled or not.
  

5. Troubleshooting

• Why is the sound not working?
  
  There are several possible reasons why your sound is not working. First, try refreshing the page. Make sure your speakers are on and the volume is turned up. If you're using a mobile device, make sure it is not in silent mode. Make sure you're using the latest version of your browser. Try opening the page using a different browser.
  
  
• Why is audio auto-play not working?
  
  Sometimes your browser settings block audio auto-play. In this case, the first question in an exercise may not play automatically. Change your browser settings to enable audio auto-play for Musicca.
  
  
• Why is Musicca not working?
  
  There are several possible reasons why Musicca is not working. First, try refreshing the page. Make sure you're using the latest version of your browser. Try opening the page using a different browser.
  
  
• How do I report a bug?
  
  To report a bug, please contact us. Provide a detailed explanation, the exact page in question, and the name of your browser, to help us troubleshoot the issue.
  

6. For educators

Please visit our help page for educators.