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Course Outline
Course schedule:
- Characteristics of communication
- The main difficulties in understanding
- Effective communication behaviors
- Managing emotions in communication and differences in perspective
- Identifying the communication style of the interlocutor and adapting the speech to their needs
What you will learn:
- It will help you to know your own communication style;
- Identify in real time the communication style of the interlocutor and speak using his language;
- To adapt quickly to difficult situations.
Skills developed:
- Active listening
- Feedback
- Forming questions
- Efficient communication
7 Hours
Testimonials (1)
Good insights into effective communication and how to simplify message for audiences, building rapport