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Course Outline
Introduction to Root Cause Analysis (RCA)
- Definition and significance of RCA
- Categories of root causes: systemic, process, and human elements
- The position of RCA within the internal audit framework
Identifying and Defining Audit Findings
- Typical challenges encountered in internal audits
- Effective documentation strategies for findings
- Differentiating between symptoms and underlying causes
Core RCA Techniques for Internal Auditors
- The 5 Whys Method
- Fishbone (Ishikawa) Diagram
- Failure Mode and Effects Analysis (FMEA)
- Pareto Analysis for prioritizing root causes
Executing an RCA Investigation
- Data collection and analytical techniques
- Stakeholder interviews for fact-gathering
- Establishing cause-and-effect linkages
Formulating and Implementing Corrective Actions
- Converting RCA insights into practical recommendations
- Designing corrective and preventive action plans (CAPA)
- Ensuring the lasting impact of corrective measures
Integrating RCA into Internal Audit Practices
- Embedding RCA in audit planning and reporting structures
- Leveraging RCA for ongoing improvement initiatives
- Tracking and evaluating RCA results
Case Studies and Practical Exercises
- Real-world applications of RCA in auditing
- Group activity: Performing RCA on sample audit findings
- Role-playing scenarios for root cause discovery
Conclusion and Recommended Next Steps
Requirements
- Foundational knowledge of internal auditing processes
- Practical experience in risk assessment and compliance
- Familiarity with organizational policies and standard operating procedures
Target Audience
- Internal auditors
- Risk and compliance professionals
- Quality assurance specialists
- Process improvement experts
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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