Course Outline
Leadership vs. Management
- Exploring the similarities and distinctions between Leadership and Management; identifying the traits of a Great Leader
- and the qualities of a Great Manager
- Various Management Styles
- The impact of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The various stages of Team Development
- Methods for managers to positively influence these Team Development stages
Performance Management
- Establishing clear Objectives
- Overseeing Individual Performance
- Utilizing Coaching to boost Performance
- Effective Delegation techniques
- Employing Feedback as a tool for Performance Management
Implementing Change Effectively
- Understanding why Change succeeds or fails
- The 9 fundamental change principles
- Managing the emotional responses to change
- Addressing Resistance to change and leveraging its potential benefits
Negotiating for Optimal Outcomes
- Communication skills within Negotiation
- The critical role of Effective Presentations
- Various Negotiating Strategies
- Evaluating and comparing different Strategies
- Building Rapport with stakeholders
- The 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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The key Phases of Conflict Handling:
- Comprehending the nature of the Conflict
- Understanding one's own and the other party's position within the conflict
- Resolving the Conflict effectively
- Applying Kilmann’s Five Conflict-Handling Modes
- Bridging the Gap between differing viewpoints
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.