Course Outline
1. The Five Stages of Conflict Resolution
- Establishing how all parties will act in conflict before it begins
- Improving self-management during conflicts
- Understanding and resolving conflict dynamics
- Rehearsing the conflict interaction
- Learning from the conflict experience
2. Establishing Pre-Conflict Agreements
- Building effective social contracts
- Negotiating responses to contract breaches
- Regularly refreshing social contracts
3. Enhancing Self-Management in Conflict
- Understanding and removing internal barriers that hinder resolution
- Developing awareness of personal biases and strategies to mitigate them
- Shifting from assumption-based reactions to a fact-based perspective
- Identifying bias in conflicts and neutralizing its impact
- Managing emotional triggers effectively
4. Understanding and Resolving Conflict
- Grasping the motivations, needs, and obstacles of the other party
- Learning to slow down the conflict process for better resolution
- Practicing empathetic listening to achieve positive confirmation
- Avoiding stagnation and ensuring the conflict is fully resolved
5. Rehearsing the Conflict
- Leveraging neuroscience to gain new perspectives and approach critical conversations differently
6. Learning from the Conflict
- Analyzing the resolution process for future insight
- Reflecting on personal performance during the conflict
7. Recap and Active Discussion
- Reviewing the most impactful models
- Discussing specific conflict scenarios
- Concluding with a clear action plan
Requirements
- A self-awareness of the need to resolve business conflicts more effectively.
- While team-based delivery is ideal, we also accommodate individual participants.
Audience
- This program is beneficial for all managers, supervisors, executives, HR professionals, and staff working in environments where conflict is often ignored or managed poorly. The course provides tools and models to enhance your own conflict resolution capabilities, while also equipping you to help others develop the critical skills needed for success in the modern professional workplace.
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.