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Course Outline

Grasping the Basics of Artificial Intelligence (AI)

  • What is AI? A look at its history and evolution.
  • How AI operates: Data, algorithms, and learning models.
  • Categories of AI (narrow vs. general, generative AI, machine learning).

AI in Daily Life and Business Operations

  • Examples of AI that are already part of our daily routine.
  • Business sectors being transformed by AI.
  • Distinguishing myths from facts regarding AI in the workplace.

AI Applications Across Various Departments

  • Sales and Customer Service: Lead qualification, chatbots, and sales forecasting.
  • Marketing: Content creation, campaign analysis, and trend identification.
  • Finance: Invoice automation, fraud detection, and predictive analytics.
  • HR: Recruitment screening and insights into employee engagement.
  • Administration and Operations: Document management and task automation.

Starting with AI Tools

  • An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms.
  • Leveraging AI to draft emails, reports, and presentations.
  • AI utilities for scheduling, summarizing content, and translation.

Practical Application: AI in Practice

  • Drafting and refining text using AI.
  • Generating reports and analyzing basic data sets.
  • Automating routine administrative duties.

Challenges and Ethical Implications

  • Limitations of AI: Bias, hallucinations, and over-reliance.
  • Concerns regarding data privacy, confidentiality, and compliance.
  • Strategies for using AI responsibly in a professional setting.

Future Steps: Cultivating an AI-Friendly Environment

  • Developing a mindset conducive to AI integration.
  • Encouraging experimentation and digital curiosity.
  • Resources for ongoing AI education.

Recap and Action Plan

  • Review of core concepts and key takeaways.
  • Spotting AI opportunities within your specific department.
  • Personal action plan: “What tasks can I automate or enhance with AI?”

Requirements

  • No prior knowledge of AI or programming is required.

Target Audience

  • Employees from administrative, sales, finance, marketing, HR, and other functional areas.
  • Managers and team leads interested in adopting AI technologies.
  • Support and back-office staff.
 7 Hours

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