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Course Outline
Grasping the Basics of Artificial Intelligence (AI)
- What is AI? A look at its history and evolution.
- How AI operates: Data, algorithms, and learning models.
- Categories of AI (narrow vs. general, generative AI, machine learning).
AI in Daily Life and Business Operations
- Examples of AI that are already part of our daily routine.
- Business sectors being transformed by AI.
- Distinguishing myths from facts regarding AI in the workplace.
AI Applications Across Various Departments
- Sales and Customer Service: Lead qualification, chatbots, and sales forecasting.
- Marketing: Content creation, campaign analysis, and trend identification.
- Finance: Invoice automation, fraud detection, and predictive analytics.
- HR: Recruitment screening and insights into employee engagement.
- Administration and Operations: Document management and task automation.
Starting with AI Tools
- An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms.
- Leveraging AI to draft emails, reports, and presentations.
- AI utilities for scheduling, summarizing content, and translation.
Practical Application: AI in Practice
- Drafting and refining text using AI.
- Generating reports and analyzing basic data sets.
- Automating routine administrative duties.
Challenges and Ethical Implications
- Limitations of AI: Bias, hallucinations, and over-reliance.
- Concerns regarding data privacy, confidentiality, and compliance.
- Strategies for using AI responsibly in a professional setting.
Future Steps: Cultivating an AI-Friendly Environment
- Developing a mindset conducive to AI integration.
- Encouraging experimentation and digital curiosity.
- Resources for ongoing AI education.
Recap and Action Plan
- Review of core concepts and key takeaways.
- Spotting AI opportunities within your specific department.
- Personal action plan: “What tasks can I automate or enhance with AI?”
Requirements
- No prior knowledge of AI or programming is required.
Target Audience
- Employees from administrative, sales, finance, marketing, HR, and other functional areas.
- Managers and team leads interested in adopting AI technologies.
- Support and back-office staff.
7 Hours
Testimonials (2)
correct way of prompting and including guardrails in instructions.
YEO SHI MIN - ST Engineering Aerospace Ltd
Course - ChatGPT and Microsoft 365 Copilot for Advanced Productivity
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation