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Course Outline

Fundamentals of AI in Administrative Roles

  • Defining AI and its specific relevance to administrative functions.
  • An introductory overview of ChatGPT, Copilot, and Gemini.
  • Key privacy and security protocols when utilizing AI technologies.

Enhancing Content Creation and Editing with AI

  • Crafting and refining professional email communications.
  • Condensing meeting minutes and extensive documentation.
  • Accelerating the creation of reports, proposals, and internal memos.

Optimizing Scheduling and Task Management via AI

  • Leveraging AI for efficient calendar and meeting coordination.
  • Preparing agendas and drafting post-meeting follow-ups.
  • Configuring reminders and to-do lists through Copilot or Gemini integrations.

Mastering Prompt Engineering and AI Interaction

  • Techniques for writing high-impact prompts to achieve superior results.
  • Adjusting tone, style, and formatting to suit specific needs.
  • Refining and correcting AI-generated content through iterative feedback.

Multilingual Capabilities and Accessibility Features

  • Utilizing AI tools for accurate text translation.
  • Developing inclusive and accessible communication strategies.
  • Adapting language to support diverse audiences effectively.

Applications within the Public Sector

  • Case studies of AI-integrated workflows in government agencies.
  • Reviewing policies and guidance regarding AI adoption in public administration.
  • Strategies for keeping current with evolving tool capabilities.

Course Summary and Future Directions

Requirements

  • Foundational digital literacy and familiarity with standard office applications (such as Microsoft Word, Excel, and email clients)
  • Proficiency in navigating web-based applications
  • No previous experience with artificial intelligence tools is necessary

Target Audience

  • Clerical team members
  • Administrative specialists
  • Public sector operational staff
 7 Hours

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